Since yesterday, my orders from cs-cart have not been importing into shipstation. This has worked fine for the past 10 years or so until yesterday. I've made no changes at my cs-cart end. There are no errors. It just says there are no orders awaiting shipment but there are three orders in the queue right now. Has anything changed at Shipstation's end?
CS-Cart not importing
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Hello!
I did some research to see if there were any emerging issues or outages related to CS-Cart in the last few days and did not find anything. If you are not getting an error message when importing, I would check the orders in CS-Cart to make sure they are in a supported status (only orders in either Processing or Processed status will import into ShipStation's Awaiting Shipment status).
If you are getting an import error, could you reply with the error message you are seeing? Sometimes missing data in an order feed can cause the import to fail if that data is required by the integration. Sometimes reinstalling the ShipStation plug-in on your store will resolve certain other issues. The troubleshooting path will depend on what the error is.
Because CS-Cart is self-hosted, we have limited visibility into store-side issues. But if ShipStation is receiving some kind of error during the import process, that can be helpful in diagnosing the problem. If not, you may need your store developer to check the the logs within CS-Cart to get more information.
It has been down for us as well since Monday evening. With little to no help from support at ShipStation.
Looks like we were able to address these issues and pull all required orders and order data in correctly after we deployed the recent fix and refreshed the stores. Thanks everyone for your patience!
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