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Customs declaration incorrectly calculated

  • Dec 1, 2021 11:40 AM UTC
  • 0 replies
  • 3 views

Hello

 

We use the Shopify integration. When a customer has a discount on their order, this discount should be reflected in the individual customs declaration for each item. Currently the value of each customs declaration line is not being adjusted down - this means we are being overcharged for duty when we ship internationally.

 

Can this please be looked into?

 

Best,

Freddie