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Duplicate Orders Are Importing from Shopify Based Stores

  • Apr 28, 2025 5:42 AM UTC
  • 6 replies
  • 12 views
SydSegal

As of a few weeks, I started to get duplicare orders imported into ShipStation from Shopify connected stores. I wasn't sure what was going on as I have been a customer of ShipStation of 10 years and can not recall this happening before. With that being said, multiple duplicate orders over the past few weeks have been coming through and they shouldn't be. A recent example of a duplicate coming through:

• Original order is imported and it turns out one of the items in the order is unavailable

• In Shopify, the order is updated by having the out of stock item removed and a new item added

• I reimported the Shopify store into ShipStation and now 2 orders exist in the store... 1 order is the original order that was imported showing "1" for the out of stock item. The other order is a the updated order from Shopify that shows the out of stock item at "0" and the new/replaced item in the order as "1". 

So two orders now exist where previously ShipStation would simply "edit" the order in the queue.

I have opened multiple chats with customer service regarding this. They say that there is a new "order mapping" setting that has to be active on the Shopify store setup in order to prevent this duplicate situation from occurring. Not only that, the setting is something that ShipStation has to adjust on their end as I have no access to that setting on my end. 

Is this really a good idea? Wouldn't it make a lot more sense to have this setting active on all created Shopify stores in ShipStation by default? And then, for whatever when someone wants this ability (to have duplicate orders import through), they can contact ShipStation and ask for that setting to be turned on?

      6 replies

      Agreed, this is not the best default setting. We manage 20+ Shopify stores and have been confused by duplicates for a few weeks now. 

      CaraAdmin
      • CaraAdmin
      • Community Manager
      • Apr 29, 2025 7:33 PM UTC

      Hello @SydSegal and @flyingcloud!

       

      Thank you for sharing your post in the community! For this particular issue, we recommend contacting our support team at support@shipstation.com. They’ll be happy to help troubleshoot the problem, investigate further, and escalate to our development team if necessary.

       

      Happy Shipping!

       

      -Cara

      Shaun
      • Shaun
      • Employee
      • May 5, 2025 1:24 AM UTC

      We are having the same issue, I have contacted SS under ticket number 8153521 and I am not getting much support.

       

        • bryan9
        • May 15, 2025 4:47 PM UTC

        Wanted to chime in to say I'm having the same issue with orders being duplicated. We specifically notice it when we make edits to orders in Shopify, which can be over 5 orders a day. When we make the changes in Shopify, upon next order import in ShipStation that order is duplicated. The original order will have the original items at a quantity of 0 as well as the new edited items. There will also be a duplicated second order that just has the new items on it. 

          We have also started getting the same issue of unnecessary duplication. For us its mostly when an order contains items shipped from different locations.  When one part of the order is shipped, a new version of the order is created in Shipstation containing all items, on top of the already existing 'split ship' parts of the order.

          Luckily we don't track stock in Shipstation but it's very messy and not a good update in our opinion.

           

          Just chiming in that my issue was resolved with an email to support. 

          They acknowledged that this was an issue with Shopify connection, specifically:

          • Users that have multiple warehouses in Shopify and ship from multiple locations
          • Users that have ‘digital items’ or ‘coupon codes’ or ‘discounts’ as a separate fulfillment

          They enabled a setting called "Map multiple open fulfillment orders to requested fulfillments" and that solved all of our problems.

          Hopefully they make that a user-facing setting eventually (and have it defaulted to Yes) but for now, its good to know there's a bona fide solution.

          Chris

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