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Ebay address import errors after recent updates

  • Apr 2, 2021 1:20 PM UTC
  • 2 replies
  • 1 view

Recently we received the notification of the new Ebay integration from ship station.  We followed the instructions in the email and updated as requested. 

Since this update we have noticed the some customer address information is not being imported from ebay accurately.  The issue is most common with international or Puerto Rico addresses, however we have had some addresses not import correctly for US based locations. 

We have already had to provide refunds to our customers for items not delivered to the correct address when it was found the shipped to address in ship station was not the same which was within ebay.  I sure hope ShipStation looks at this and quickly resolves it.

We like most things about ship station but your frequent updates with poor quality control of implementation changes are becoming frustrating and now costing us money.  Pretty disappointing that there isn't an easy way either to let someone at ship station know of technical glitches that are clearly on their end, and should have been captured in their quality control processes. 

    2 replies

    Manager-Erin

    Hello @Mirrock, 

     

    Welcome to the Community, we are happy to have you here with us. 

     

    We did recently identify a bug for some users where address line 2 was not importing into ShipStation, however, a fix was pushed out last week to address this. If you are still seeing issues relating to address imports, please contact support to troubleshoot and investigate this further.


    When we push out new releases they are tested and put through a QA process before they are wide released. Sometimes bugs are still identified after this period as not all possible configurations can be tested before deployment.


    In regards to your feedback about our current deployment methods and frequency, we understand where you are coming from and we hear you. While we cannot guarantee any changes, we have provided this feedback to our leadership and the teams involved in releases.

     

    -Erin: Your Friendly ShipStation Community Manager 

    SuperMgr-Sarah

    Thanks, everyone, for your patience on this. 

     

    On Friday, May 7th, we released an update to the new eBay integration that successfully pulls the reference # for Global Shipping Program (GSP) orders into the Address Line 1 of the order in ShipStation (just as the prior integration did). This will create a label that includes the reference # above the address, as required by eBay and the GSP. 

     

    You may still see the "Pitney Bowes Warehouse" text in the Recipient Name field and the domestic warehouse ship to address. This is now the expected behavior for GSP orders. But this should not impede the shipment being delivered successfully. The reference # is the key piece of information that is needed and will provide the fulfillment instructions used to forward the shipment on successfully from the domestic sorting facility.

     

    Feel free to review the eBay developer documentation relating to how this data is meant to be handled by third parties. Here is a screenshot with the relevant detail highlighted. 

     

     

    Sarah H.Austin, Tx
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