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Ebay: An error occurred attempting to update orders: Value cannot be null. Parameter name: key

  • May 24, 2021 5:26 PM UTC
  • 2 replies
  • 0 views

When our eBay cart tries to do an update we get some orders, while others do not import and no matter what we see this error,

 

An error occurred attempting to update orders: Value cannot be null. Parameter name: key

 

This has been going on for several weeks and causing us extra work.

    2 replies

    Manager-Erin

    Hi @Adam_Wall ,

     

    Welcome to the Community, we are happy to have you here.  

     

    II was able to look into this and I can see that this error is something that we are aware of and our senior support team is working on a fix. I do not have an ETA on resolution, but the moment there is an update I will post it to this thread.  

     

    -Erin: Your Friendly ShipStation Community Manager 

     

    Manager-Erin

    Hi @Adam_Wall and community, 

     

    We have heard word that this has been fixed. If you are still seeing this error please reach out to our support team so they can look into this with you. 

     

    -Erin: Your Friendly ShipStation Community Manager 

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