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Edit Shopify Order

  • Jan 26, 2021 11:02 PM UTC
  • 3 replies
  • 1 view

Hi I am on a trial with ShipStation I have resolved most of my questions with support, but I have the following two questions which I can not seem to find a solution.  

1.  I edit an Order in Shopify (for example a customer ordered a Size XS, instead of S, so I edit order by adding the S and removing the XS).  I then save the update in Shopify and Refresh shipstation.  Issue is now it is showing both products, thus QTY, cost and weight all now double and postage gone up.  Why does Shipstation not refresh the data, or is this not a functionality?  Thank you

 

2. Login from Shopify, I get prompted to link shop but each time I do this it duplicates my Shopify Shop and double my orders.  Am I correct to say you should never login through Shopify but only from the App Shipstation itself?

Any feedback from anyone appreciated! Thanks

 

3.  Some pages show USD, but we are in the UK.  I trust no customer can see this?  This is common with US Apps if used in the UK but basic. Any way to change this as yet?

    3 replies

    SuperMgr-Sarah

    1. ShipStation recently updated the Shopify integration to allow for "line item adjustments" - basically, when an order is edited at the item level in Shopify, when you refresh the store ShipStation can now import those adjustments and alert you when that occurs. If you are not seeing that occur currently in ShipStation, please contact support to ensure this has been enabled on your Shopify integration.

     

    2. Once you connect your ShipStation and Shopify accounts, you don't need to connect them again. If you click to link the shop, it will create a new connection which will import your orders on that new connection as well. So there is no need to do that. If you need to create labels for your Shopify orders, you should log into ShipStation directly - there is not an option to log into the ShipStation app from Shopify.

     

    3. If your ShipStation account is based in the UK, the default currency designation should be £. But, a few store integrations (including Shopify) do support multiple currencies, so if you have Shopify stores that are set to USD, then those orders will import with USD currency designation in ShipStation (at least if you are using the new layout and not the legacy layout). If you don't have Shopify stores that use USD and you are seeing USD in ShipStation, please contact ShipStation support to look into that further.

     

    I hope this was helpful!

    Sarah H.Austin, Tx
    • ec007
    • May 31, 2021 10:47 PM UTC

    I am having a similar issue as #1. When an order is modified in Shopify, specifically when and item is "removed" (customer wants different colour etc...) from a Shopify order it does not change the quantity to 0 in ShipStation. In one case it just noted the the "line item had been adjusted" but weight, cost, quantity was all as if the item was still there, in another case no change was seen on the ShipStation side the order looked exactly the same even though an item had been removed in Shopify, not even the "line item adjustment" note. If an item is removed in Shopify how is it supposed to update in Shipstation? How do I flag these modified orders to make sure they reflect the correct information? 

    Thanks!!!

     

    EDIT: On further investigation I realized what is happening is if an order in Shopify has an item removed and a new one put in its place(colour change etc..) the note "selling channel adjust..." appears. However when an item was just removed(customer doesn't want) from Shopify and no new item was put on the order, NO CHANGE happened in ShipStation the order looked the exact same as the original. In both cases the packing slip is printing like all the items are to be shipped, this can be very confusing when filling orders. Is there a way to make this better, a way to flag modified orders in ShipStation or a way to better update ShipStation?

      • angelao
      • Apr 17, 2022 6:27 PM UTC

      How can I find out if the use fulfillable quantity is turned on for my ShipStation?  I have refunded cancelled items on Shopify orders and the changes are not reflected in orders that I have on hold in ShipStation.

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