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Error 404 when connect to ETSY

  • Aug 17, 2022 12:26 PM UTC
  • 12 replies
  • 1 view
OZard

start yesterday, there error message, shows 'remoted server error 404"

unable to pull order from ETSY,

when i try to del the store and re add it,

 and i try put username in there and find store, it still show the same message error 404,

      12 replies

      I have the same issue. Orders stopped syncing since yesterday. The error I got is "An error occurred attempting to update orders: The remote server returned an error: (403) Forbidden"

       

      When trying to reset the marketplace connection, I'm getting this error "We received an error from Etsy: The remote server returned an error: (404) Not Found"

        So, I just tried again and this time it worked. It feels like it was a problem on Etsy's side. Maybe? Anyway, resetting the marketplace connection no longer gave me a 404 error.

        • KennyW
        • Aug 17, 2022 1:03 PM UTC

        Same here, cannot update Etsy orders. 

        • Jkonopka
        • Aug 17, 2022 1:32 PM UTC

        Same here. I can't seem to reconnect it either. It gets a 403 Forbidden.

        • KennyW
        • Aug 17, 2022 2:08 PM UTC

        What I got from Shipstation: Etsy recently was having issues with 3rd party account connections. This has since been resolved by their teams! You can reconfigure the store with the following instructions

        - log out of Etsy
        - log into ShipStation using an incognito window
        - Navigate to Account Settings (gear icon) > Selling Channels > Store Setup > click the three dots [•••] under Actions and 'Edit Marketplace Connection'

        As a note the Username for the account is different that the username used to log in, here's some instructions on how to find this: https://share.getcloudapp.com/BluWXZPw

         

        I followed the instructions. But when I click on the "Edit Marketplace Connection" I get "request failed with status code 404". Now I have to enter in my orders manually. I am number 30 in the live chat. Looks like a lot of people are having problems.

        • Sophos
        • Aug 17, 2022 6:41 PM UTC

        Has anyone found any solutions or updates to this?  Mine is still having the same issues and won't connect and import orders.  

        • KennyW
        • Aug 17, 2022 7:09 PM UTC

        Now when I log into shipstation, a message pops up saying "Etsy Outage". They are investigating it.

          StylesiLove

          It is still not working, any update?

          I spoke to customer shambles about this last night. No solution, no ETA, no suggestions. No response to any support tickets either. Shipstation is now an order management company that believes importing orders is a minor feature that doesn't deserve much attention when it critically fails.

            • KennyW
            • Aug 18, 2022 3:52 PM UTC

            I tried again today for both Etsy and Ebay.  I followed the instructions. But when I click on the "Edit Marketplace Connection" I get "request failed with status code 404". I don't understand why Shipstation cannot fix this?

              Same problem. Shipstation customer service is a joke! NO WAY TO GET AHOLD OF ANYONE. YET THEY CASH THAT CHECK. Does anyone know of a similiar service that I could switch to?

              I resolved this for my stores:

               

              • In ShipStation Go to Selling Channels
              • Go to Store Setup
              • Go to Edit Marketplace Connection
              • Enter your Etsy username
              • Back in ShipStation click on Find my Stores
              • Click Connect
              • Then click the acceptance on the next page

              At that point you should be re-connected and able to import orders. At least I was - ymmv.

               

              Jason

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