My ShipStation integration to BigCommerce stopped working suddenly, so I disconnected it and went through all of the steps to reconnect (deactivated the store connection, reinstalled the ShipStation app, etc), but I'm getting an error message when I go to actually toggle on Shipstation from my BigCommerce settings. It's saying "Error getting account status" every time I try. Have tried multiple computers and browsers, and cleared cache and cookies. Anyone else have this issue or advice?
"Error getting account status" when trying to connect to BigCommerce
Hello @NuPathways!
Thank you for your post in the community! A fix for this issue was implemented on Friday, May 1st, so things should now be working as expected. If you're still experiencing any problems, please don’t hesitate to reach out to our support team—either by emailing support@shipstation.com or through any of our other support channels found here. They’ll be happy to assist with troubleshooting and escalate the issue if needed.
We appreciate your patience!
-Cara
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