We’re experiencing recurring errors when importing orders via our XML product feed. The issue relates to product sizing, as some items use different size formats.
When we receive the error:
“Error: Parameter value '1166.00' is out of range”
it is always due to the length value being too large.
The problem is that when one order is rejected because of this error, all subsequent orders from that date are also rejected.
If the system could identify the specific order in the error message — for example:
“Order #XXXX rejected due to: Parameter value '1166.00' is out of range”
— I would be able to:
-
Locate that order
-
Edit the product size
-
Refresh the order
-
Resolve the issue immediately
At the moment, I have to contact support for a background refresh, or manually check through 50+ orders to find the affected one.
Providing the specific order reference within the error would save significant time on our side and reduce support workload as well.