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Issues creating labels on retail side

  • Apr 30, 2025 9:47 PM UTC
  • 1 reply
  • 0 views

I am having issues creating labels on our retail side, our wholesale side is working normally. When i go to create a label, it just gets stuck on "creating" and then just stops shortly after.  If anyone has any suggestions, I would appreciate it a lot.

 

Thanks!

1 reply

CaraAdmin
  • Community Manager
  • May 1, 2025 6:42 PM UTC

Hello @Teche!

 

Thank you for sharing your post in the community! For this particular issue, we recommend contacting our support team at support@shipstation.com. They’ll be happy to assist you with troubleshooting and further investigation to help get things resolved as quickly as possible.

 

Happy Shipping!

 

-Cara