New store - Not able to connect to Amazon

Same issue on my end. 

Same for me. They have escalated it to their senior support team. The latest message reads the following:

Our product team will triage the issue and prioritize developer effort towards a resolution or improvement in experience.

Our development teams typically work in two week intervals once an issue has been prioritized. This timeline can vary, depending on the overall scope and impact of the updated configuration.

From that message it looks like it will be at least 2 weeks before it is sorted.

I wonder if they will stop advertising Amazon integration until they fix it?

Hey there! 

Thank you for posting here in the community. 

This amazon connection error is actively being worked on! I'm sorry that im unable to provide an exact timeline yet, but as soon as I hear any sort of update on this matter I will respond here so that we are all on the same page. 

Thank you for your patience!

Thanks for replying, Davis.

Unfortunately your reply doesn't really help anyone. We pay to have Amazon integration yet it is not available. You are still advertising Amazon integration, but it is unavailable. Unfortunately that constitutes false advertising in the EU. Please advise, in the public view, if you are going to stop false advertising "Amazon integration" and what you are going to do to compensate those who you have false advertised to whilst your developers work to the "2 week development timescale" to fix the issue. 

Best,

All of the internet watching this thread.

I dont think Shipstation is ''working hard'' to solve the problem!!!  It is already been two weeks since this problem appears and nothing have been solve. Shipstation was a great company but now I doubt it, Lots of problem is showing up and the fix time is getting longer and longer. 

Please dont let me continue to lose faith on Shipstaion!!

Having same issue here. I have to manually print orders until this is resolved even though I pay them thousands per month!!! ShipWorks and Shipstation are both having this issue. Why does it take them over 2 weeks to correct a major problem like this??? I'm already looking at alternatives 

Same issue over here! 

I am guessing this is Amazon putting a plug on external shipping platforms? I hope this is not the case, but it looks to me like, issue is beyond just development team, and updating Amazon's "token" very frustrating. 

I've got the same problem.  Last time I got the message about 2 weeks, it took way longer. @Moderator-Davis  why is this not getting fixed? Also, why is the chat option gone in the help page? I have a Silver account which should give me access to the chat. 

Unbelievable all issues ShipStation is facing lately and the slow response we are getting. I am customer since 2015 and never had to deal with so many issues before. Please help!

We are still waiting hear us Support team we don't have Amazon integration 

Eeek! A brand new subscriber here. Have the same issue. Luckily I have a 90 day window to cancel. It's enough aggravation setting this system up. I don't need bugs on top of bugs. Their welcome email I just received said to click for a 10 minute quick start tutorial. I clicked on it and got this:

Application Error. An error occured in the application and the page could not be served. If you continue to experience multiple errors, check status.skilljar.com for details.

That and now this. Won't be hanging around to find out what else isn't working. 

@Moderator-Davis  We need an answer!!!!!

Well I responded to the welcome email on 5/26/22 about the issue, and this was the response:

"This is a new issue that has come up. We are working on it, hoping to have it fixed by tomorrow."

Concerned seller here as well...bought Ship Station on the premise it would be the best way to integrate our Amazon store with Ship Station!  I see the latest posts are from way back in May...has anyone been able to confirm if this is fixed yet?  *taps fingers on desktop*