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New User, having an error

  • Sep 23, 2024 5:26 PM UTC
  • 1 reply
  • 0 views

Hello,

Just installed ShipStation and have connected it to my Inksoft stores.  I am now receiving this error when I go to upload orders.  Any idea what I need to do??

 

 Error in XML. Reason: The 'ArrayOfString' element is not declared.

1 reply

CaraAdmin
  • Community Manager
  • Sep 23, 2024 7:01 PM UTC

Hello @Angiek223!

 

Thank you so much for sharing your post in the community! For this particular situation, we highly recommend reaching out to our support team at support@shipstation. They’ll be more than happy to assist you with troubleshooting and investigating the issue

 

Happy Shipping!

 

Cara