Hello Product Team,
We recently transitioned to ShipStation primarily due to its direct integration with QuickBooks Online (QBO). While the integration is active, we are encountering a critical issue with invoice creation.
When invoices are pushed to QBO, the system automatically generates a new invoice number instead of using our order number. This is causing significant disruption to our workflow, as we require the order number to be used as the invoice number for tracking and reconciliation purposes.
Currently, mapping the order number to the memo field is not a viable solution, as it does not resolve the core issue of invoice numbering.
We request one of the following:
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Allow us to map the order number directly to the invoice number field, or
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Modify the existing hardcoded behavior to use the order number as the invoice number
If neither option is possible, please provide an alternative solution that ensures consistency in our invoicing process.
This issue has halted our operations for several weeks, so we would appreciate your urgent attention and clear guidance on how to proceed.
Thank you,
Xia Home Fashions