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Recognize Pre-Paid Subscription from Shopify as Multiple Shipments

  • Feb 26, 2024 7:37 PM UTC
  • 3 replies
  • 0 views

We utilize prepaid subscriptions on Shopify (customer pays yearly for 4 recurring installments/shipments). The Shopify platform creates one order with multiple scheduled shipments. When the order is imported into Shipstation, however, it's not recognized as multiple shipments with scheduled ("hold until") dates. The Shopify app developer maintains that this information should be obtainable via the API integration.  
 
Pre-paid subscriptions are a widely-adopted feature on the Shopify platform - so far Shipstation's only suggestion to us is to manually "split shipment" for each order. There should be a way to set up an automatic split based on the scheduled fulfillment dates (regardless of the volume.) Manually setting that up for every qualifying order (which also means we have to manually go back into Shopify to mark that installment as shipped) is cumbersome. Could Shipstation please automate this via Shopify's API?

3 replies

  • Feb 28, 2024 12:26 PM UTC

following, we use paywhirl and have the same issues


following

We have pre-paid subscriptions and I've been manually entering new orders (order#-3, order#-2 etc), leaving the original order (attached to woo commerce) to ship last in order to mark the final shipment complete automatically on the customer side. It's a LOT of manual data entry for me - Especially when I can see how it's possible to do this automatically from ship station's side. 


  • May 7, 2024 6:57 PM UTC

Any update on this? We have this issue as well.