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sending all tracking numbers back to marketing

  • Dec 19, 2024 6:44 AM UTC
  • 1 reply
  • 0 views

Sometimes we ship an order in multiple packages, which results in two tracking numbers. However, Shipstation only sends one tracking number back to the marketing. As a result, customers often call to inquire about this, and sometimes leave negative reviews. Please add a feature that allows the system to send all tracking numbers back to marketing.

1 reply

CaraAdmin
  • Community Manager
  • Dec 27, 2024 6:27 PM UTC

Hello @PowerMax!

 

Thank you for your suggestion. We’ve passed it along to our development team for review.

 

Happy Shipping and Happy Holiday!

 

-Cara