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Ship Station not properly talking to Magento 2.4

  • Mar 4, 2021 3:19 PM UTC
  • 4 replies
  • 1 view

We just upgraded to Magento 2.4 and are having issues with shipstation. It will bring the orders in from Magento but not the internal notes. Also when we ship an order it will not transmit back the tracking number and mark the order as shipped. We have double checked the version of the module and it is the newest one. we need this to work or i have to go to another program. 

4 replies

SuperMgr-Sarah

Hello!

 

The latest ShipStation plug-in for Magento - v.2.2.7 - should properly import your internal and customer notes from Magento into ShipStation. If you upgrade your plug-in and notes are still not importing, please open a ticket with our support team so they can troubleshoot with you further. 

 

Thanks for your patience!


Shipstation Team,

Any update on this, I am also facing the same issue with MSI. Our Magento version is 2.4.5p1


  • Jun 21, 2023 9:12 PM UTC

We are facing exact same issue, do we have any update on this one?

Magento version 2.4.5

Auctane Api version 2.4.1

Due to this issue we are not able to use Ship Station to create shipping labels. and we have to Manually create those in Magento again.


  • May 22, 2024 4:06 AM UTC

I just enabled the Magento IMS and I am also experiencing the same problem. Is there an update on a possible fix? I see the previous comment on this issue is almost a year old.