I’m curious, does anyone else here use Shopify with multiple locations, and rely on the Ship From location in Shipstation to update the Fulfillment location in Shopify?
If so, is Shipstation actually sending the correct location to Shopify?
There was an update in September that completely broke this integration for us. Now Shipstation does not send the Ship From location to Shopify, and our orders end up being fulfilled from the wrong location unless someone manually updates the fulfillment location in Shopify before the order is Shipped.
Shipstation support has been completely unresponsive and unhelpful. Our CSM was moved from our account two months ago, with no replacement, and our account manager won’t even respond to me. I involved Shopify support who is asking Shipstation specific questions about the API integration, and Shipstation hasn’t responded in 3 weeks.
I’m so fed up with the bugs that I have to show proof of over and over and over again, only to be ignored and never have them fixed (heaven forbid you have more than 10 stores, good luck seeing your inventory on items in an order).
Does anyone have any suggestions for Shopify shipping integrations that actually care about their product working properly?