Anyone else having trouble with certain shopify data getting mapped to Custom Fields this week?
I have two shopify stores connected to my shipstation account. For both of these stores, I have this custom field mapping:
Custom Field 1 = Fraud Risk
Custom Field 2 = Order Tags
Custom Field 3 = Order Count
Starting on September 25, for both of my shopify connections, I'm no longer getting data for Order Counts (or Total Spent when I tried that instead).
So far I've confirmed:
-Shopify still supplies the Order Count data through api calls (I tested this with a different tool today and I got the right data)
-Custom Field 3 can get mapped to other data (like Fraud Risk)
-For some reason either Shipstation broke their api call to get this data, or broke their mapping to get this data into a Custom Field
Chat and email support so far have been useless (telling me I need to fix the api myself, telling me it's a shopify problem, or not understanding the issue). But this is Shipstation's internal system pulling data from Shopify, maintained by their own team...obviously we can't change anything in there ourselves.
I couldn't find any announcements that this feature was removed, and the available values still show in the dropdown for Custom Field Mapping. I think it just got accidentally broken and I can't figure out how to reach the right person at shipstation to check it out.
