We have called 3 times and been told each time that this will be sent to the escalation team. This has been ongoing since 9:30am EST and we have an entire day’s orders we cannot ship.
We recently migrated to Shopify in hopes that issues like this would be resolved more quickly.
There is nothing on the Status page, and no resolution. I was recently hung up on by a rep for insisting on talking to a manager.
Please help.