We have 5 shopify stores, two of which stopped syncing orders. Stocks are still syncing, we anyway uninstalled/reinstalled the App, ETC > still stuck. The import in progress remains stuck forever: ‘Importing orders will continue in background’
We’ve made many cases, all of which disappear from our support cases. I emailed support, but no reply. The AI bot keeps creating cases that will be forwarded that also disappear.
What’s happening?
Best answer by JuanAdmin
Hey NicJdur,
Support shouldn’t be gone. If you can please DM your ticket numbers and I can look into this for you.
Hey NicJdur,
Support shouldn’t be gone. If you can please DM your ticket numbers and I can look into this for you.
Hi Juan,
Thanks for interacting.
I made quite a few, but they all disappear from my logs, so I started to take screenshot, here’s three for ex.
9965990
9949914
9943096
I had originally contacted the sales team because I wanted to explore the possibility of using shipstation for our UK company (our current account is used for the EU company) which was independant from this issue, but no reply. I followed up, with the intention of then raising this, but again no reply.
So whether it’s the sales team or support, I’m getting no response at all. And the AI bot is quick at ‘transferring, you’ll hear from us by email’, but nothing either.
So now I’m wondering whether UK should actually look into this to be honest, which is a shame because we’ve been OK so far on the German side.
Having similar issues with my Woocommerce integration. Submitted ticket 10044211.
Hey Kevin,
I see an agent is now looking into your ticket. You should get support now. I apologize for the delay.
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