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walamart store error

  • May 11, 2023 2:09 PM UTC
  • 2 replies
  • 0 views

ozie27280

An error occurred attempting to update orders: There is an error in XML document (0, 0)

is any one else getting this when trying to sync  to walmart  been last few days orders come in every few hrs then i get the same error message 1 or 2 later

2 replies

ozie27280
  • Author
  • Employee
  • May 11, 2023 2:33 PM UTC

since last night it was down just came  in few mins ago some orders then went dead again not sure if shipstation or walmart  strange thing is the orders that come in tracking goes back to Walmart but orders don't came in from walmart to shipstaion only like every few hrs


Manager-Erin

Hello @ozie27280, 

 

It's always great to see you around the community, even though I wish it were under better circumstances for you. 

 

I was able to look into this and it looks like this is something that has been reported by a few others and is being looked over by our senior support teams. I would strongly recommend that if you haven't yet, that you create a ticket with our support team so they can document this and keep you notified when a solution is reached. 

 

-Erin: Your Friendly ShipStation Community Manager