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Walmart Integration Broken

  • Oct 20, 2022 6:33 PM UTC
  • 4 replies
  • 0 views

Anyone else experiencing Walmart integration issues? Our store, which had been working flawlessly for a long time is now suddenly nonfunctional.

 

Shipstation reports an error: 

An error occurred attempting to update orders: There is an error in XML document (678, 3).
 

In discussion with chat/support, Shipstation is 'aware of the issue' and 'working on it', but it's been over a week and no progress.

 

Any ideas on work arounds or other solutions? I've already created new credentials on Walmart as well as creating a new Walmart store in our SS account.

    4 replies

    Moderator-Davis

    Hey there @corey, 

     

    You are exactly right that our support team is actively investigating this Walmart importing error message you are seeing. Im sorry about any frustration you're experiencing, but I assure you that we are checking into this to bring your normal Walmart integration functionality back. 

     

    If any other community members have work arounds they have found, I absolutely encourage them to provide that workflow here so that we can all benefit! 

     

    Your patience with our support team while we investigate this matter is greatly appreciated! 

    From Moderator Davis, May the force be with you!
    • craig12
    • Oct 23, 2022 2:33 AM UTC

    Yeah, same issue for me. It's been a nightmare having to manually create orders. Ecomdash is also experiencing this XML issue with Walmart.

    • craig12
    • Oct 26, 2022 1:43 AM UTC

    Looks like Walmart orders are being pulled now. No more XML error. Ecomdash seems to continue to experience an issue.

    We had a similar issue for a couple of months and were told to contact Walmart directly for the errors. Some orders were cancelled (even though they have been shipped) because the tracking number did not update in Walmart. No issues importing though. It looks like this has been resolved on our end as well recently since we haven't been seeing the error flags lately. 

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