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What does this error mean? (In Store Activity log)

  • Dec 20, 2024 9:44 AM UTC
  • 3 replies
  • 1 view

I'm trying to connect ShipStation with Clickfunnels. 
All setting has been done (create integration, API, etc), but still not connected. 

1. Got this error message in the store activity log:

An error occurred attempting to update orders: Could not find file '\\s-n-fs01.sslocal.com\ShipStation\Import\7039580\bbd18170-7460-461e-9dd2-b50dd111089e.xsd'.
Can anyone tell me what that means?

2. There's a red exclamation mark in my STORE STATUS. (see attached).
Any idea what that means?

Any help would be appreciated. 

    3 replies

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Dec 23, 2024 5:00 PM UTC

    Hello @docmicah!

     

    Thank you for your post in the community! I was able to locate your support ticket #7573735.

    It looks like the support agent is currently working through some troubleshooting steps with you. Reaching out to support was absolutely the right move—they’ll guide you through the process to get your store up and running smoothly with ShipStation.

     

    Happy Shipping and Holidays!

     

    -Cara

    I'm facing a similar issue with configuring the connection to a manual store. Here's the most recent message in my activity log:

    An error occurred attempting to update orders: Could not find file '\\s-k-fs01.sslocal.com\ShipStation\Import\1892269\2a4032da-e0d4-4c52-a92d-6db57be217f6.xsd'

    How do I go about fixing this?

    Also getting this now too

    Terms & ConditionsAccessibility statement