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After upgrade to auctane/api 2.3.2, orders on Magento 2.4.5-p1 store no longer syncing

  • Dec 20, 2022 6:51 AM UTC
  • 9 replies
  • 3 views

We ran a routine Composer Update and ended up with auctane/api 2.3.2 on our Magento 2.4.5-p1 store.  Prior to the update, the orders were syncing from Magento into ShipStation without a glitch.  After the upgrade, new orders stopped syncing.

The connection between Magento and ShipStation seems to be working.  Test Connection returns green status.  Fulfilling existing orders updates the status in Magento.  Only the new orders will not sync.

Contacted ShipStation support, other than being polite, they are pretty helpless.  It appears the developers behind auctane/api do not even perform QA before releasing the code.

    9 replies

    Moderator-Davis

    Hey there @Magento2User, 

     

    From checking our Knowledge Base article, i'm seeing that 2.4.3 is likely the latest version that we are fully compatible with at this time. I definitely understand wanting to update as soon as possible, and im confident our team is working to be compatible with this newest update. You can read that full article here! 

     

    Its terrific that you've reached out to the support team, that is definitely the right call when you see orders not syncing. 

     

    I hope this helps 🙂

    From Moderator Davis, May the force be with you!
    • Robber
    • Mar 14, 2023 8:47 PM UTC

    We're moving our selling channel to Magento 2.4.5 p1 with PHP 8.1 and the Auctane/API /Shipstation extension at the moment doesn't support this. We launch in a couple of weeks and will no longer be able to use Shipstation. Have you found a solution for your problem yet??

    • atl
    • Mar 21, 2023 8:27 PM UTC

    Hi Davis,

    I am using Magento 2.4.5. and not able to connect. I have tried Shipstation support which has been a waste of time, the best I can get is to downgrade to Magento 2.4.3!

    I am seeing authentication failure on Shipstation and the server is receiving a connection. I am trying to investigate myself via Postman Api. I have not been able to find any documentation for the Auctane Api, so I can tried and connect from Postman. i.e. All I am trying to find is what is the key naming/setup for the authentication header etc. Any pointers?

    Thanks

    • lopez
    • Jul 5, 2023 6:33 AM UTC

    Does not work with Magento 2.4.6

    ShipStation really needs to keep up with the updates or at least be transparent about them to the merchants.

      sales142
      • sales142
      • Employee
      • Jul 7, 2023 8:27 PM UTC

      Try this:

      Go view the Log file. Check for the Line 312 error.

      If so... change the line in Export.php to:

      if (empty(trim($internalNote->getComment() ?? ''))) continue;

      Save and it should be fixed.

      Aloha

      I can confirm as well that adding back in the laminas/laminas-zendframework-bridge allowed the module to work properly.

      Shipstation says they released an upgraded version. I haven't looked, but they may have just added in the laminas/laminas-zendframework-bridge requirement.

      Has anyone updated to magento 2.4.7 and had the shipstation module work? If so, did you need to modify anything?

      sales142
      • sales142
      • Employee
      • Apr 29, 2024 11:41 PM UTC

      We've had to revert back away from 2.4.7 but it appeared that Shipstation was working with the previous Laminas fix.

      You're going to want to do a bunch of testing with the new version before you consider it for a live site. In our case Shipstation would be the least of our problems.

      Thank you very much. We will stick with p5 for now then 🙂 I appreciate the response.

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