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👋 Big news for our NetSuite users.Say hello to our new NetSuite native integration: a direct connection between NetSuite and ShipStation, no middleware, no third-party connector, and no setup fees. Just authenticate with OAuth 2.0 using your NetSuite Account ID, and you're syncing orders in minutes.If you've been managing NetSuite and ShipStation through a separate connector tool (or wishing you didn't have to), this one's for you. And it's included free on every ShipStation plan through the end of the year. 🙌Here's what you can do with it:🔗 Connect NetSuite directly to ShipStation, no middleware required  ⚡ Set up in minutes with self-serve OAuth 2.0 authentication  🛠️ Choose from multiple fulfillment workflows, including Sales Orders, PickPackShip (Picked or Packed), and Transfer Orders  🗂️ Map your own custom NetSuite fields and filter which orders sync into ShipStationReady to connect? Head to our NetSuite integration guide to get started.Happy Shipping! 🎉  

The United States Postal Service (USPS®) updates its rates at least once a year, and sometimes more frequently. At ShipStation, we’re committed to keeping you informed and providing support every step of the way during these changes. The good news? We offer best-in-class discounted rates across USPS shipping services, along with other carrier options you know and trust. Even as rate changes occur, you can count on us to help you access significant savings and maximize the value of your shipping budget. What is a rate change? Rate changes are regular updates to shipping prices made by carriers. These adjustments happen for various reasons, including changes in fuel costs, inflation, or operational upgrades. They help carriers stay competitive and maintain financial stability. These updates are commonly known as rate changes or rate adjustments. January 2025 rate changes Starting January 19, 2025, USPS implemented adjustments to shipping rates. Here’s a summary of the key

Hey ShipStation Community!We're excited to introduce: the ShipStation Supplies Store at supplies.shipstation.com.If you've ever had to pause in the middle of fulfillment to hunt down boxes, open a separate tab, log into another vendor, and then jump back into ShipStation, you know exactly the kind of friction we're talking about. Those small interruptions add up. The Supplies Store is designed to eliminate them.What's in the store?Everything your shipping operation relies on day to day: shipping boxes, poly mailers, labels, packaging tape, label printers, scales, and starter kits. It’s all in one place, without ever leaving ShipStation.And yes, free USPS supplies (envelopes, boxes, and labels) are available too, delivered right to your door.Why does this matter?Sourcing supplies has always been the one piece of the fulfillment workflow that lived somewhere else. Orders, rates, labels, tracking - all in ShipStation. But supplies? That was a whole separate errand. The Supplies Store chan

Hey Community!You already use ShipStation to run your business - did you know you can also earn money by recommending it to other merchants? Our affiliate program has been around for a while, but we've recently boosted the commissions, so now feels like the right time to re-introduce it to our community.Here's what you earn when someone you refer becomes a paying customer:$35 for every qualified Starter plan subscription $75 for every qualified Standard plan subscription $400 for every qualified Premium plan subscriptionHow it works is simple: you share your unique referral link! If someone clicks it and signs up as a new paying customer, the commission is yours. There's no cap on how many referrals you can make, and we provide marketing resources to make promoting easy.You don't need a huge audience to participate. Even an occasional recommendation to another merchant who's outgrowing their current shipping setup can add up quickly. If you already love using ShipStation to manage your

Hello wonderful community members!  We are pleased to announce that we are moving forward with the next steps on our new feature, Instant Order Sync! For now, we will be starting with Shopify only, but pending success could see this feature rolled out with other integrations down the road.  With this feature, you should see Shopify orders sync right away once the order is in a shippable state. You will no longer need to wait for a manual refresh or periodical import process.  Currently, we are activating this feature for accounts that qualify in waves. If you are interested in this feature, we have partnered with our product team to offer the community the opportunity to request access to this feature if it has not been enabled for your account yet. Please fill out this form to express that interest with our team, and your account will be activated by the next wave.  You’ll know this activation has occurred with an in app notification that looks like the image

Ditch the Spreadsheets and automatically sync inventory across selling channels.   Managing inventory shouldn’t be a hassle. That’s why we’re excited to announce Inventory Sync, a new and improved way to manage inventory. Instead of manually tracking stock levels and uploading them into your stores, you can automatically update your stock levels across your selling channels.What is ShipStation Inventory Sync?We sync stock levels back to Shopify, Amazon, BigCommerce, eBay, Etsy, WooCommerce, Walmart, Squarespace, and more all from one place, doing the heavy lifting for you. Inventory Sync offers centralized control regardless of where you sell or store your inventory.ShipStation’s Inventory Sync: Saves you time: Instead of exporting and importing CSV files across systems, ShipStation’s Inventory Sync updates all your stock levels for you. Reduces errors: Less manual entry means fewer mistakes and repetitive tasks. Improves your operations: Accura

Hello ShipStation Community, We’re excited to share that a new and improved ShipStation Community is launching in January! We can’t wait for you to explore the refreshed experience. The new Community will feature more straightforward navigation and more ways to connect with fellow merchants and the ShipStation team. As we prepare for launch, the Community will be temporarily unavailable for a few days beginning December 31, 2025. Thank you so much for your patience and for being such a fantastic part of our Community—we’re thrilled to welcome you to the new platform soon!

Returns aren't just a cost of doing business—they're your chance to win customers for life. Here's how to transform your returns process into a competitive advantage this holiday season. Returns are one of the most misunderstood aspects of e-commerce. While many retailers view them as a necessary cost of doing business, the most innovative brands are recognizing something different: returns are actually a critical touchpoint that can make or break customer loyalty. The numbers tell a compelling story. According to the National Retail Federation, approximately 17% of all items purchased during the holiday season are expected to be returned in 2025. For online orders specifically, that number climbs even higher to over 19%. These aren’t just transactions being reversed—they’re opportunities to prove your commitment to customer experience. Here’s what many retailers miss: Jamie Tharp, Director of Marketing at UPS, shared a striking statistic during a recent ShipStation webinar. 

We’re making some exciting improvements to the ShipStation Community and can’t wait to share what’s coming! 🎉 To prepare for these changes, the Community will be in Read-Only Mode starting Thursday and continuing through Monday. During this time, you’ll still be able to browse existing posts and find answers to your questions, but you won’t be able to create new posts or replies. Thanks for your patience as we work behind the scenes to improve the Community. We’ll be back to full functionality on Monday, and we look forward to connecting with you all then!

Innovation Delivered is coming—and this year, we’re making it the year's virtual event! We invite you to join us for a day of insights, strategies, and pro tips from over 30 experts in shipping, logistics, and ecommerce. With three tracks to choose from, we have sessions for everyone. Register now and join industry professionals ready to innovate, collaborate, learn, and grow. 40+ speakers  20+ sessions 10+ on-demand demos Real insights, practical tips, and new tools spotlighting the future of shipping, automation, and e-commerce.   Click here to register and view the Agenda and list of Keynote Speakers you may be interested in!   Happy Shipping!            

Greetings everyone!We know that one of the most requested features/improvements was to improve the reship functionality that exists in ShipStation.  To that end, we would like to invite to check out our new Reship feature in ShipStation:https://share.zight.com/12ul4QgqWe are looking for users that want to use this functionality and provide feedback on this feature.  If you are interested, leave a comment below and we will enable this functionality for your account.This new functionality will allow you to quickly create a reshipment of an order that has already had a label or fulfillment created in ShipStation. Noted improvements: Items that were included in the original shipment will be included in this new shipment under the Additional Items section.  These items will show on any documents you may need to print such as packing slips or pick lists. Shipment information will be copied to the new shipment (including service, package, weight, customs information, notes, an

Hello amazing community members,  We are absolutely thrilled to share the news of our latest addition: Product Bundles! This is an exceptionally exciting moment for our community, as it stands out as the most discussed and highly appreciated idea to date. What makes it even more special is the fact that many of our community members played an exclusive and integral role in both the development and beta testing of this fantastic feature. With our latest update, you can now easily create a single SKU to represent your bundle product. This SKU will encompass all the individual product SKUs that make up the bundle. These individual product SKUs will be referred to as "component items" within ShipStation when they are associated with your bundle. This streamlines the process and makes it clearer to manage your bundled products. With Product Bundles You Can:  Split ship any of your component items.  Track component inventory in ShipStation. Display all of the SKUs associated

Today, we’re excited to announce ShipStation API, a unified solution that combines the reliability and innovation of ShipEngine with the power of the ShipStation brand. Since 2017, ShipEngine has been on a mission to deliver the most developer-friendly, easy-to-integrate shipping solution for tech platforms and ecommerce merchants. ShipEngine’s next evolution represents the next step in providing developers, merchants, and logistics teams with the most comprehensive API tools to manage shipping operations efficiently. With ShipEngine’s robust capability now being a part of ShipStation offerings, we are excited to offer you more flexible shipping and logistics solutions that help support your growth.  As a combined force, ShipStation API is your new secret weapon.  Benefits of ShipStation API Shipstation API benefits merchants, developers, and technology partners alike: For Merchants: Ship, track, and return with 200+ carriers, discounted rates, and enterp

We're thrilled to announce our new integration with Discogs, the world's largest online music marketplace and database. This partnership empowers music sellers to efficiently manage their inventory and shipping operations while connecting with millions of passionate collectors worldwide. What is Discogs? Discogs is the premier online marketplace and database for music enthusiasts, serving as a comprehensive platform for buying, selling, and cataloging music across various formats. Whether you're dealing in vinyl records, CDs, cassettes, or digital releases, Discogs provides a trusted space where merchants can reach dedicated collectors and music fans globally. Benefits of ShipStation X Discogs: Streamlined order management: Process your Discogs orders seamlessly alongside your other sales channels in one unified platform Automated shipping workflows: Save time with automated label creation and customized shipping rules specific to your music inventory Collector-focused features: E

Our New Partnership with Temu Connect with millions of global customers through direct marketplace selling. We're excited to announce our new integration with Temu, one of the fastest-growing global online marketplaces. This partnership opens up new opportunities for merchants to reach millions of customers worldwide through direct-to-consumer selling. Benefits of ShipStation X Temu: Seamless connection: Connect your existing ShipStation account to Temu's marketplace with just a few clicks Streamlined operations: Manage orders, inventory, and shipping for Temu alongside your other sales channels Global reach: Access millions of potential customers across Temu's international marketplace Competitive edge: Leverage direct-to-consumer shipping to offer better pricing while maintaining margins How to Connect Temu Link to: https://help.shipstation.com/hc/en-us/articles/31547340500123-Temu If you have any questions, please feel free to reach out to support@shipstation.com. They will be hap

Did you know that 57% of consumers now expect orders to arrive within two days, but only 35% of retailers globally meet this demand?  Join us on March 11th for an interactive live event where industry experts share their takes on the biggest 2025 trends in shopping, shipping, and logistics, straight from our recently released Delivery Benchmark Report.Register Now for Ecommerce Unfiltered – Real Talk on 2025 Trends & What They Mean for Your Business: shipstation.com/webinars/ecommerce-unfiltered/  

Improvements Features Shipping & Printing Supplies Store (US only): You can now order shipping supplies–including packaging materials, printers, and scales–through our partner Onyx! You can access the Onyx-ShipStation storefront from your ShipStation Settings home page. At this time, Onyx only ships to US addresses. Manage Users: When you set a ShipStation account user to inactive, they will now be automatically logged out of ShipStation. Should you reactivate the user, they will be able to log in immediately after reactivation. Ship From Locations - Pickup Contacts: You can now edit and remove pickup contacts when modifying your Ship From Location settings. Integrations Carriers DHL Parcel UK: You can now add the Saturday Delivery shipping option to DHL Parcel UK shipments via service mappings and automation rules. Selling Channels Etsy: We updated our integration to create customer records with the Buyer ID on Etsy orders instead of the customer’s Etsy marketplace usern

  Providing a great delivery experience extends beyond shipping the package in a timely manner. Customers are increasingly concerned with companies’ return policies and this isn’t just due to items not meeting their expectations. Every day across the US, over 1.7 million packages are stolen or go missing. These lost or damaged shipments lead to unplanned fulfillment costs and a poor shopping experience for customers. In fact, many consumers won’t even shop with a brand if they don’t provide shipping insurance.  However, 83% of ShipStation merchants aren't protecting their shipments against theft or loss. Instead, they’re covering these costs themselves. Of the 17% that do protect their shipments, 2/3rds only use carrier-loss protection. Third-party coverage from a provider like ParcelGuard provides the solution for the unknowns that can arise during the delivery process. While shipping insurance can add additional costs, it’s something you can’t afford to not use. Ultimately,

The holiday shopping season is upon us, and consumer habits are shifting dramatically across generational lines. According to a new survey by ShipStation, younger generations like Gen Z are redefining holiday spending and shopping behaviors, while older generations maintain more traditional habits. Here’s a closer look at how these trends are shaping the 2024 holiday retail landscape. Gen Z leads holiday spending This year, Gen Z is setting the pace for holiday budgets, with 28% planning to spend over $1,000—more than any other age group. From high-tech gadgets to unique experiences, younger generations are prioritizing larger investments during the season. In contrast, older generations are more frugal, with many Baby Boomers expecting to spend between $250 and $500 on non-essential items. These trends illustrate the growing economic influence of Gen Z and Millennials, as their spending habits drive a significant portion of holiday retail. While Gen Z demonstrates more willingness t

12/13/24 Update “It is my view, and the view of the FMCS, that the parties are at an impasse,” said Canadian federal Labour Minister Steven MacKinnon in a statement earlier today. The Labour Minister is now sending the labor dispute between CUPW and Canada Post to the Canada Industrial Relations Board (CIRB) in an effort to resume Canada Post operations and get striking CUPW workers back to work. The resolution of the strike now requires CIRB to agree with MacKinnon’s assertion that the negotiations are at a standstill. What does this mean for shippers? Despite recent movements, this situation is still ongoing. Canada Post customers still cannot ship or print labels at this time, and will not be able to do so until an official announcement has been made.  What are the next steps? If the CIRB agrees, MacKinnon says the Labour Relations Board will order Canada Post, and all employees represented by the Canadian Union of Postal Workers, to resume operations and ex

Hello, My Fellow Community members! We receive so many amazing requests from our merchants for new features, and we want you to know that we’re listening! Shopify recently launched a much-awaited new feature that allows merchants to process exchanges directly through Shopify without relying on third-party apps. ShipStation is excited to be the first among its direct competitors to support an exchange workflow with Shopify. This feature enhancement will allow merchants to effortlessly print additional outgoing exchange labels through ShipStation while maintaining their current workflow. Please note this feature is currently in Beta We have provided a demo video for your reference. The engineering team is eager to hear your feedback! If you want us to activate the Beta, please reply to this Blog post.  Can't wait to hear from you! -Cara, Your Friendly Community Manager    

Hello Community!  As peak season approaches, we want to make sure our merchants are aware of new carrier features or changes. We’ve published a new article to help merchants navigate these charges during this busy season.  Have you ever wondered why your shipping costs seem to fluctuate, even for the same package to the same destination? One factor that can significantly impact your shipping expenses is demand surcharges. What are demand surcharges? Demand surcharges are additional fees imposed by shipping carriers during periods of peak demand. These surcharges are designed to help carriers manage increased volume, labor shortages, and other factors that can strain their resources. This is a common practice that helps carriers deliver your packages on time, even during the busiest times of the year. Why do carriers implement demand surcharges? Peak Seasons: During holidays like Christmas or Black Friday, carriers experience a surge in package volume. To handl

Shipstation and Return Rabbit have teamed up to break down the barriers Shopify businesses face in the shipping industry and post-purchase experience. With this partnership, Shopify merchants gain exclusive access to the tools they need to retain customers and drive revenue through returns.    Return Rabbit is a revenue-focused, exchange-first returns management platform that drives 5x ROI through returns. With enterprise-grade analytics, advanced features, and quick implementation, Shopify brands can start driving revenue with every return (without the heavy price tag).    Excited to learn more about this groundbreaking partnership, check out the following resources we rounded up for you.  ShipStation and Return Rabbit Integration landing page  Schedule a Return Rabbit Demo (For existing ShipStation Shopify merchants)  Return Rabbit Help Center Article  Ecommerce Returns: How Shopify Merchants Can Drive Revenue Through Returns

We’re thrilled to announce an even better referral program for ShipStation customers. Our Refer a Friend program not only assists your network in discovering their ideal shipping solution but also rewards you with a $50 reward. You rely on ShipStation to streamline shipping, and now you can get a $50 Visa gift card for every qualifying new customer you introduce to ShipStation.   Get Started Today! Refer a Friend program subject Terms and Conditions. See Terms and Conditions for referral requirements and full program details.

This update includes several carrier fixes and feature enhancements such as better support for metric weights and improved chat support. Improvements Features Packing Slips - Packing Slips configured to show weight units in grams will now correctly display kilograms when the weight is equal to or greater than 1,000 grams Shopify - ShipStation will now display two success messages when connecting a Shopify store. One message indicates the connection was successful and the second message indicates that orders have started to import from Shopify into ShipStation. Support Chat - When you log into your account from another device or a new browser, you can view your past chat conversations with the chat bot and support.  Integrations Selling Channels Shopify - Import Harmonization Codes from Shopify can now be enabled in ShipStation from Shopify Store Settings. Square - You now have the ability to specify the locations that ShipStation should import orders for. Bug Fixes Features S