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Canada-based ShipStation users now have access to even more discounted domestic and international carriers and insurance options.  Available for immediate use in Canada-based ShipStation accounts: UPS®: now offers Saturday residential delivery in the Greater Toronto Area, with expansion to Montreal, Laval, Calgary, and Greater Vancouver by March! Choose UPS Standard® on ShipStation today and get your packages delivered faster!* FedEx International Connect Plus (FCIP): cross-border shipping solution for your e-commerce business, with day-definite delivery that balances speed and cost. Sendle: Ship with 100% carbon-neutral delivery, and no hidden fees or contracts. Total Shipping Protection powered by XCover: affordable, easy-to-use insurance for domestic and international shipments of all sizes and classes.  Purolator: enhanced address validation and now reaches 100% of Canadian postal codes. Learn more about how these new solutions can support your business needs. *Eligibi

For this round of Release Notes, we are excited to announce that both ShipStation ODBC and the ability to add a Cusbiscan dimensioner are now available for regions outside of North America! We have added ParcelGuard/XCover Insurance options for US merchants, and soon they’ll be available everywhere!   Improvements Features Settings > Shipping > Insurance UI - Insurance Options (US-only): We have added Insurance options you can now find when you go to Settings > Shipping > Insurance. Below the default option of ParcelGuard/XCover, you will see Other Insurance Options. These options include the following: Carrier Insurance - For small-value shipments via carrier-provided coverage, and External Insurance - For any third-party insurance you manage outside of ShipStation.   If you enable one or both of these options, you will see an Insurance drop-down in the purchase flow/Configure Shipment Widget (CSW), just as in the existing UI. Changes you make here will re

This round of updates focuses heavily on bug fixes for many of our features! Improvements Features Order Detail Item Names:  We’ve improved the Order Details to show the full name of the product instead of truncating the name.  ​​ShipStation Carrier Services and OneBalance (All Countries): The cost review popup that appears before you print labels is now more clear and accurate. We now itemize costs associated with shipments like duties, taxes, and extra fees (delivery charges, fuel charges, etc). This update also makes us compliant with both FedEx and Australia's ACCC organization. Bug Fixes Features Saved Views: When you make updates to a Saved View, it should now save and work for all users on the account.  Product Records: On the Inventory tab in a product record, the Add Alternate Location option is only available if the product has a SKU. Otherwise, the option is rendered inactive. ShipStation Connect Button: We repaired an underlying issue affecting all link-st

This release introduces some new features and updates to make your experience smoother and improve how things work on mobile.   Improvements   Features Order Details: As of January 11, 2024, accounts outside of the US and CA now use the new ShipStation Order Details. US and CA accounts will automatically transition to the new Order Details experience on February 1, 2024. Product Defaults, Service Mappings, and Automation Rules - Updated Order of Operations: We adjusted the order of operations to apply service mapping automation before product default automation. Please see our updated Automation Basics KB article that accurately reflects the current order of operation and state of Automation. Date format: We will now ensure that the date format throughout the app aligns with the display options, providing a more seamless experience. Previously, there was a mismatch between the date format in the interface and your settings.  Integrations Carriers Compare Rates (UK): W

This set of updates brings a couple of nice improvements for Rate Browser and added support for kilograms when creating shipments. Improvements Features Support for Kilogram - For new UK, AU and NZ merchants, Kilograms is supported as a unit of weight measurement. This should be more in-line with the standards of most carriers.  Rate Browser Updates - We improved the Rate Browser by moving the zip code field up so you can check for rates based on zip codes only. We also removed the “required” fields since you can browse rates with only zip codes. Integrations Carriers FirstMile - You can now declare that a shipment contains Dangerous Goods. Bug Fixes Features Insights - We fixed the issue that would display the previous date when choosing a date range for accounts in the GMT time zone. It will now display the date range chosen from the drop-down menu. Integrations Carriers StarTrack (AU) - Corrected an issue causing the error The packaging type is invalid to be incorrectly

We start the new year with some improvements to product management and some minor bug fixes.  Improvements Features Address Verification - We disabled address verification auto-correction for non-US addresses on manual orders for ShipStation accounts outside the US. This will prevent EU addresses from auto-correcting with outdated addresses.  Deactivate Products - We improved product deactivation so you can now deactivate a product if it does not have a name.  Bug Fixes Features Void Label - We fixed the new Order Details so if you edited the address of a shipment then void the label, the address will not change. Previously, the address would revert to the address used prior to the edit. Carrier Pick-up -We corrected how weights display in the Schedule Carrier Pick-up. It will now display weights in metric if unit settings are set to metric.   Integrations Carriers UPS - Return labels now display the customer's phone number instead of the merchant’s phone

Bug Fixes Features Edit Order & Shipment Details - We have fixed an issue, so now the State field displays when editing shipments addressed to Germany. Previously, the state field was missing if you had to edit a shipment going to Germany. Integrations Carriers EVRi - Courier Collection: We have corrected an issue, so now the carrier will collect parcels at the Ship From location. Previously, the carrier used the customer address as the parcel pickup location. UPS from ShipStation - We have corrected a problem, so you can now see rates and create labels when shipping to a PO Box using the Ground Saver service with UPS from ShipStation. Previously, if the Ship To was a PO Box, we returned an error message. Selling Channels ChannelAdvisor  Order Import: We have corrected a problem, so orders with their payment status changed after the initial import will now be imported into ShipStation. Before, these orders were missed during the initial import.  Shipment Not

This brief round of Release Notes wraps up the year with a handful of bug fixes for some of our integrations. Thanks for following along with our updates, and we’ll see you next year! Improvements Features Commercial Invoices -Customs Description Field: We have increased the character limit to 100 characters for the customs description field for each item in the declarations section. Previously, it was limited to 35 characters and descriptions on shipments were getting cut off for some line items, despite the carrier having no limitations to descriptions. Integrations Carriers Canada Post from ShipStation - Post-shipment Adjustments now billed to account: When shipping with Canada Post from ShipStation, any post-shipment adjustments billed by Canada Post will now be billed to your ShipStation Balance. Adjustments will appear in ShipStation on your Transaction History page (Go to Settings > Carriers > Transactions > Balance) with the full adjustment cost and reason. To help

Hello amazing Community Members,  As of Mar 1, 2023 Harmonized System (HS) codes on customs forms will be required for most European Union (EU) bound goods. This change is coming directly from the EU and in addition to HS codes being required, vague descriptions of goods on customs forms will no longer be acceptable. Harmonized codes are internationally recognized codes used to classify an item for tax purposes. Once an order reaches an international border, a country's customs office uses the HS code to identify and assess taxes, duties, and fees for what you are shipping.  Properly filled-out customs forms with the correct HS codes and customs descriptions allow your products to pass through customs quickly and efficiently. To avoid delayed or returned shipments, you will need to include the correct HS codes and detailed descriptions on your customs forms.  Acceptable vs. Unacceptable Descriptions  Vague item descriptions on custom forms such as “gifts,” “clothing

ShipStation is thrilled to announce our newest carrier integration, GlobalPost! This exciting addition allows ShipStation users to easily scale into new markets by making international shipping easy and affordable. While some of you might be familiar with GlobalPost let’s dive in and answer any questions you might have.   Q: What is GlobalPost?  A: GlobalPost is a global carrier that offers support for both domestic and international shipments to over 220 countries by using a network of international and commercial carriers.  Q: Why should I use GlobalPost?  A: GlobalPost enables ecommerce merchants to ship quickly and affordably. GlobalPost ships to over 220 countries and has access to a large network of last-mile carriers, which helps optimize delivery times. Their network of partners allows you flexibility and the best service at the lowest rates. If that wasn’t enough, here are a few more reasons to pick GlobalPost for your shipping needs:   

This brief round of Release Notes focuses on a handful of bug fixes for the ShipStation interface as well as a few carriers and selling channels. Bug Fixes Features Rate Calculator via toolbar - From Postal Code (AU): We have improved logic on the Rate Browser in the toolbar to now include a From postal code so that carriers operating for Australia accounts may successfully receive rates. Australia merchants can now get rates from all carriers that support rate browsing if you provide all the required address information in the toolbar Rate Calculator. ShipStation Connect:  Restarts:  You can now use your scale consistently without having to restart the ShipStation Connect app. Previously, some merchants found ShipStation Connect lost connection to their scale and could only obtain a package weight after a restart. Duplicate labels: Connect now prints only one copy of your created labels. Before, some merchants saw duplicate print jobs for labels until they restarted Connec

Improvements Features Bring Your Own Stamps.com Account: You can now add your own Stamps.com account to ShipStation without adding a USPS from ShipStation account first. Previously, you would need to configure ShipStation Carriers prior to adding your carrier accounts to ShipStation. Scan to Verify: If you scanned the incorrect item during Scan to Verify, after dismissing the error message, the cursor will still be in the search bar waiting for the next scan attempt. Previously, you would need to click the search bar before attempting another scan. Thermal Shipping Label: We updated several parts of the interface so any mention of a 4x6 label is also referred to as a “Thermal Shipping Label”.  Onboarding Manual Order: When you click the Add Manual Order button on the Onboarding page, pressing the Save Order button will save the order so you can edit it later from either the Onboarding Page or Order grid.  Manual Order Links: We updated the onboarding Connect a Store

  Are you an enterprise-level business that ships over 7,500 packages a month? If you said yes, you should know that ShipStation offers a High-Volume plan catered specifically to larger businesses. It's a way to streamline your productivity and reduce the hours spent on manual work by providing more opportunities for automation.  The newest additions to this plan, Auto-Split and Shipping Strategies, are great examples of features that will assist your efficiency via automation. Auto-Split, allows you to automatically split orders into multiple shipments based upon predefined criteria set by you. This is beneficial for orders where you will need to partially fulfill shipments, items that are so heavy that they need to be shipped separately, or cases where items need to be shipped from multiple locations. You can learn more and see this feature in action in this video. Shipping Strategies, which is currently in beta for our North American users, allows you to create custom rule

Improvements Features GlobalPost Container Labels allow page rows up to 50 or 100: We now support displaying 50 and 100 shipments on the Shipments > End of Day > Container Labels > Eligible Shipments grid.   Auto-Split Orders - Discount Line Items: We have corrected a problem so that Auto-Split orders with Discount Line Items now function as expected. With this update, discounts will no longer be split into their own shipments and will remain with the first shipment. This update applies to all stores that use the Auto-Split feature. Previously, Discount Line Items would be split into their own shipment during Auto-Splitting. However, because discounts are not set up to display as line items, the shipment displayed an empty Items section.  ShipStation Trial Subscription - Currency Symbols: The Subscription screen for merchants on a trial plan now shows the correct currency that their account is set to use, e.g. £ or €. Previously, Trial accounts saw $0.00 in the Su

This round of releases includes updates to the Rate Browser, Order Details screen, and fixes for many integrations. Improvements Features Compare Rates - We have released the new Rate Browser to all US-based ShipStation accounts. The new Rate Browser allows you to view rates for a specific carrier or to compare rates, side-by-side, for all of your connected carriers.      VAT ID in ShipStation (UK, AU, FR, DE) - ShipStation accounts that have not yet entered a valid VAT/ABN ID in ShipStation’s Payment & Subscriptions will now be prompted to enter their ID. When entered, the VAT/ABN ID will be validated to ensure it is entered correctly and that it is a valid, registered tax ID. ShipStation UI Updates - We updated titles and descriptions on several screens in ShipStation so that they are more easily read and they display better in ShipStation Mobile. Update Ship To Addresses - You can now update the Ship To address for a shipment without entering an email addre

Hello amazing community members,  We would like to invite everyone to our next webinar on November 9th, 2023 at 12PM CST.    This live event will cover four categories of common issues and top tips around the international shipping process. Each category affects your ability to save time and money in the process and the delivery experience for your end-customer: preparing, packaging, clearing, and delivery.   Register now.

This round of Release Notes explains how we have updated several items to improve the new Order Details layout. We also have several bug fixes for the ShipStation app as well as for our carrier and selling channel integrations.  Improvements Features Order Details -  Multiple email addresses:  We have updated the email address validation in Order Details to handle multiple email addresses.  To use the feature, separate each email address with a comma, like this: emailaddress1@test.com,emailaddress2@test.com. Both a single space following the comma and a comma-only to separate them can be accepted.  After you click the Save button, the addresses will be formatted correctly in Order details. Previously, validation on the email address field would fail if you entered more than 1 email address. Shipment Manifest: We added Shipment Manifest as a printable document option in the new Order Details layout. ShipStation Carrier Services -  Address Validation:

Hello amazing community members,  Ever wonder how other users get Ship done with ShipStation? You can check out this video to see how Veiled  uses ShipStation and UPS® Ground Saver to deliver exceptional experiences.   If you would like to learn more, you can check out our blog, Veiled Collection Optimizes Warehouse Operations and Saves 30% on Shipping Using ShipStation and UPS® Ground Saver.     

  Hello Amazing Community Members,    We have some pretty exciting news to share with you all, and we’re thrilled to be the first ones to tell you. We’ve added improvements to the “Split Ship” feature  that will make utilizing this feature is more seamless than ever.    In our research, we found that almost 50% of ShipStation users have needed to create multiple shipments. With this data in mind, our team went to work to make this feature even more accessible.     The new updates to this feature will:  Allow you to split orders into shipments from not only the order’s detail page but also from the orders tab directly via a pop up window.  Give you the ability to see and differentiate your different shipments for the same order in the orders tab. Once a shipment has been split, the order tab will show (1 of 2) or (2 of 2) next to each shipment.  Make it easier to move order items into new shipments by using a drop down menu ne

This round of Release Notes addresses many integration fixes and formatting improvements to Order Details. Improvements Features   ShipStation Carriers and Shipsurance: We added the ability to apply Shipsurance coverage from your personal Shipsurance account in the insurance drop-down menu when configuring a shipment using a ShipStation Carrier. Previously, when Shipsurance was configured after adding a ShipStation Carrier, only ParcelGuard insurance could be applied.     Order Details: The Order Details screen now more clearly highlights line items with a quantity greater than one so that those items can quickly be identified and handled appropriately. Integrations Carriers DPD Local (UK): We added the service, DPD Direct Lite, as a selectable service for DPD Local.  Selling Channels BigCommerce: Label Printing: All BigCommerce users can now access and print ShipStation labels directly in BigCommerce. Previously, only store owners could access Shipstation n

Improvements Features Orders Grid - Load Time: We've enhanced the speed of our Order Grid! Thanks to optimizations in our data processing, you can now expect faster loading times when viewing orders. Your experience should be noticeably smoother and more responsive. ODBC - Refresh Timeout:  We have implemented change so that the system will automatically trigger a timeout event if an ODBC refresh becomes unresponsive. This change allows you to attempt another refresh or cancel the import.   Ship From Locations - Inventory Source: We’ve modified the database to ensure that inventory sources now correctly update on Ship From locations. This fix restores the expected functionality, allowing updates to inventory sources without any data loss or discrepancies. Previously, attempts to update the inventory source connected to a Ship From location were not saving as expected.  XCover Insurance (UK): For our UK merchants not already using XCover, we have made it easier to a

Hello, amazing community members,    With so many Enterprise Resource Planning (ERP) platforms out there, it can be hard to choose one you want to stick with. ShipStation knows the importance of efficiency, so we’ve created a new NetSuite Guide Sheet for high-volume shippers! Finding ways to fulfill your orders can be a challenge. Luckily, NetSuite and ShipStation work seamlessly to make fulfillment simple. These dynamic platforms work with whatever shape your tech stack takes on down the road.  Solutions like NetSuite provide modular solutions that can fit to your business needs without spending tens of thousands of dollars a month. Only pay for what you need. As your business grows, so can your ERP.  Download the NetSuite Guide Sheet, HERE and you can learn more about how to Choose an ERP Blog:  HERE. We also welcome you to attend our upcoming webinar on November 7, 2023, at 11:00 a.m., CT.  Join our Hosts:  Ken Fike, Head of Enterprise Technology P

This round of Release Notes includes a handful of feature additions, like updates to auto-split and product bundles, as well as several bug fixes for Canada Post and UPS from ShipStation. Improvements Features Product Bundles: We added a filter to the Product grid, so you can view your Product Bundles.  Void Labels: We updated Void labels so it uses the label create date instead of the order create date to determine if the label qualifies for voiding.  Auto-Split - Custom Quantity: We have added a new Auto-Split feature: Split by Quantity. Now you can split products within an order(s) by using a custom quantity. Previously, you could only split by line item or by a quantity of 1. Find this feature on the Product Details > Shipping tab.   Integrations Carriers Canada Post: Character Limits: The Canada Post API now has character limits for SKU and Customs Descriptions.  SKU: 15 characters limit Custom Description: 45 characters limit When a customs descript

This round of Release Notes includes a small handful of updates and bug fixes. Improvements Features Multi-Package Shipments: We have updated the interface so now If you create a multi-package shipment, the Package drop-down in the Configure Shipment Widget will gray out the same way the Weight and Dimensions fields do. This prevents you from accidentally selecting a different package type and having to repeat the multi-package selection. Previously, if you adjusted the package type after setting multi-package types, it removed the multi-package selections. Integrations Carriers Evri - Courier Pickup Service (UK): You can now create a label using either of Evri’s ​Courier Collection​​ services (​Evri Domestic​​ or ​Evri Postable​​) available in ShipStation. Once you create a label, we will automatically send a pickup request to Evri for the following business day. The collection cost will include the label fee. To change or cancel Courier Collection​​ requests, you must contact Ship

Hello Amazing Community Members,  We recently announced that there were some changes coming to order details for our ANZ merchants. We are now proud to announce that this feature is now going to be available for our ShipStation merchants in North America.  Here are a few of the changes you can expect to see in the new order details:  The ability to see customer history by hovering over the customer name in order details.  A larger screen area, allowing more order information to be displayed with less scrolling.  A better way to navigate multi-shipments including being able to work in multiple dedicated tabs when you have multiple shipments or returns.   The ability to update more information directly from the order details  An updated order summary page that provides additional order context by displaying more order information from your store.  If you want to learn more about this new feature, you can check out our help center article.&nb