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This week's release includes the launch of our German Help Center, the carrier Sendle for US merchants, many order grid improvements, and several mobile bug fixes for Android users. Improvements Features Delivery Duties Paid: We’ve expanded the Prepaid Duties and Taxes option for Delivery Duties Paid (DDP) for USPS shipments from the United States to Canada. DDP in ShipStation now supports USPS Priority Mail International and USPS Priority Mail Express International with a variety of package types.  German Help Center: Our German merchants can now find translated support documentation in our German Help Center! Order grid improvements: We are continuing to make improvements on the Orders Grid to make viewing orders and actions as efficient as possible.   For ShipStation Germany, If the action name is too long for the drop-down menu, an ellipsis will appear, indicating the text goes on. The full text will appear when hovering over the action.   ShipStation will n

  Our community of shippers is growing every day. Let your friends in on the secret of how you Get Ship Done. Refer your fellow business owners to ShipStation and get $30 as a thank you!    When you sign up for our refer-a-friend program you’ll get an email prompting you to create an account with a third-party company called Ambassador. Ambassador generates a unique link just for you that you can share with your fellow shippers. If your referrals stay on with ShipStation after their trial ends we’ll pay you $30. Your account with Ambassador allows you to check in on the status of referrals and see how much you’ve earned. We process payments once a month via PayPal.   Let’s continue growing this community of shippers. Sign up to join our Refer-A-Friend program here  

Hello Amazing Community Members, Happy first day of December, and congratulations on surviving the official start of peak season. We know that this year has definitely come with some new challenges and new fears for merchants and customers alike during the holiday season. Did you know that peak season or holiday season is also known as the ‘Golden Quarter’? It is often the most challenging time for retailers due to increased demands, changes in consumer behavior,and delivery expectations. This year is no exception especially with 58% of consumers planning to cut back while 50% of merchants are expecting increased online sales, leading to a bit of a mismatch of expectations coming into the Golden Quarter. This information comes directly from our Holiday Shopping Trends Report. This report not only provides statistics and information that might help your holiday strategies but also provides ways that you can adapt and win this year. There is much more amazing content where this

This brief round of release notes focuses on bug fixes for some of our carrier and selling channel integrations. Bug Fixes Integrations Carriers FedEx UK - International Connect Plus service & multi-package shipments: UK merchants can now use multi-package shipping options with Fedex’s International Connect Plus service, including FedEx Envelope, 10kg and 25kg boxes, and/or FedEx UK Paks in the shipment. Previously, you would have seen this error when sending a multi-piece FICP shipment with FedEx Envelope or 10kg and 25 kg boxes: Package Count exceeds the limit of 1. Lettre Suivie - Accent marks in the Ship To address (FR): Our integration with Lettre Suivie now supports accent marks grave ( ` ) and aigu ( ´ ) in the Ship To address on labels. Previously, accent marks on French addresses had to be removed or the following error occurred: Invalid input to 'address_line 1' in 'Ship To Address', Allowed special characters are -, ., _ and ' only. Poste Italiane - Tracking Links:

This round of releases focuses primarily on bug fixes for ShipStation features and several carrier integrations. Improvements Features Store Errors: If you receive an error when trying to import orders from your store, you can now click a link to view our Common Store Errors help guide. This guide will help you troubleshoot why you may be unable to refresh your store.   Help Menu: We updated the Get Help link so it will open the Help Center in a new tab, so you do not lose your place in the app.      Integrations Carriers New carrier integrations available for the UK: ShipStation now offers integrations with B2C Europe and The Delivery Group UK!  Aramex AU: Both the stand-alone and One Balance version of Aramex AU now support the service: Signature Required.  Bug Fixes Features   Advanced Search: We corrected an issue that caused incorrect search results to display when searching for shipments in the “Unknown” delivery status. Split Shipm

The peak holiday season is upon us! In an effort to support our merchants, ShipStation will waive its Amazon Buy Shipping label fee for the 2022 holiday season, effective November 9, 2022.    Recent research has shown that this year will present unique challenges. Merchants are finding creative ways to combat rising costs, and we want to do the same.    As the season unfolds, don’t forget that our team is here to help. Check out useful resources like our Help Center and blog, or chat with a member of our support team.    Good luck and let’s get ship done!   Your ShipStation Team

This week’s release includes improvements to our new Split Ship feature, as well as several fixes for empty screens, time outs and error messages that were appearing throughout the app. Improvements Features   Batch Processing: We have improved the performance of the batch processing screen. Now, the screen should display more accurate information when loading batched orders instead of appearing empty or showing unhelpful spinners icons.  Split Ship: We’ve updated our Split Ship modal to accommodate long product names! Product names now wrap inside their row under the Item Name column instead of being shortened.   Shipments Grid Error Messages: You can now highlight and copy any pop-up error messages that appear in the Marketplace Notified and Shipment Notification columns on the Shipments Grid to paste. This will make it more convenient to report error messages.   Integrations Carriers CouriersPlease: We expanded the list of available shipping services with C

Improvements   Features   Batches: Batch Notes are now visible in the new Notes column! This update applies to Open, Processed, and Archived batches. Batch Notes that are too long for the column will appear truncated, and the full note will show when you hover over the note icon.   Filter Orders - Deutsche Staaten (German States): For seller accounts in Germany with language selected as German, we have added German states to appear in filter options. On the Orders tab, go to the Filter By (Filtern nach) line, click Others (Sontiges). Find and click Select State (Bundesland auswhälen) and choose your state.     Create Return Labels for Addresses Without State/Province Code (UPS): For non-US UPS users, return labels can now be created for Return Addresses that do not include a State or Province Code. ShipStation will automatically use the City name for the State/Province name. Only State/Province names of 5 characters or less will print on the label.Previously

 There will be some hurdles this holiday season for merchants. ShipStation is here to help you reach the finish line strong! Learn more about our findings in our ecommerce report, Holiday Shopping Trends Report – Winning Customers Despite Uncertainty.   

Hello Amazing Community Members,    With the holiday season rapidly approaching, we would like to provide you with some updates and some very useful information to help you get ship done!    If you are looking for a complete catalog of all our holiday related content, our blog has you covered. You can check that out here:    ShipStation Blog: Holiday Content  If you are looking just to browse some of our latest blog content that has been published in the last few months you can check out our roundup of content below.    ShipStation Users Can Now Save up to 77% on UPS® Ground Shipping 2022 USPS Holiday Shipping Deadlines 5 Ways to Prepare for the Holiday Rush Get Ship Done Podcast Episode 6: Tower Paddle Boards: Standing Up to the Big Guys How to Automate Shipping Processes for the Holidays FedEx Peak Season Surcharges: What to Expect? In addition to this information, we are excited to announce that all of our ideas in the New Layout Feedba

Improvements   If your Ship From Location address or Return address cannot be validated, we will now alert you with an error message when you are using the Rate Browser or bulk updating your orders.Click Edit in the error message to update your address in your Settings > Shipping > Ship From Locations.                                               For US and Canada users: We updated our SMS Tracking Notifications to comply with nationwide SMS messaging restrictions. SMS tracking notifications that include store names or product information about cannabis, cannabinoids, CBD, prescription medication, and related terms will no longer be sent to your customers.Please review our What are the SMS notification restrictions? help article for further details.                   Integrations   eBay (V2): Click & C

This round of Release Notes features improvements to the ShipStation UI as well as several bug fixes for store and international carrier integrations.   Improvements Features Filter Orders drop-down in the Action Menu: We have adjusted the size of the drop-down for Order Actions filters in the Action Menu. All languages will now display correctly, as they appear in a drop-down menu, rather than side-to-side buttons. This is helpful for longer languages, like German. Insight pages - All pages translate: Now you can view any page on the Insights tab (Overview, Operations, Customer Engagement, Sales Trends, Customer Overview, or Product Highlights) in your preferred language, be that  English, Spanish, French, and German.  ShipStation Connect - Other Users’ Devices: You can now see any instance of ShipStation Connect installed by other users in your ShipStation account. This ability is especially helpful for big businesses that need to have an overview of their opera

Improvements   Features Reports - Run Report 500 Error: We now have an informative error message instructing you to choose a smaller date range / data set or to use the CSV export option when report generation fails. This update applies to all report types.There was a problem generating your report.Please try a shorter date range or choose ‘Export to’  to export the report to a file. If this issue persists, please contact support for assistance.      Product Descriptions - Order Details: You can now view full product descriptions for each item in the Order Details sidebar. Previously,  the sidebar obscured part of the descriptions.    End of Day Forms: When closing shipments to create an End of Day form/shipment manifest, you can now sort your open shipments by one of the column headers: Order, Items, Carrier, Provider, Recipient, or Ship From Location.   Balance History - Date Range filter: We have improved the Select a date range

       

These release notes feature improvements to the split ship workflow, some filter fixes, and updates for our BigCommerce and Overstock.com Integrations.  Improvements Features Error Messages: You can highlight and copy any pop-up error messages that appear in the Orders grid or Shipments grid to paste. This will make it more convenient to report error messages.  Split Ship: After splitting or combining orders,  you have the option to remove or keep any empty shipments, giving you more flexibility to your workflow. Integrations Carriers TNT Australia: Multi-package shipping is now available for all TNT services! UPS Freight Costs: To make commercial invoices compliant, there is now a Postage Paid field in the Create Shipment window under the Customs Declaration section. The amount entered will display on the commercial invoice.   Selling Channels BigCommerce: Our Checkout Rates feature is now available for the new BigCommerce integration! Overstock.com: Our up

This round of release notes includes updates to shipping services for Yodel, bug fixes for a handful of Australia and New Zealand carriers, as well as several improvements to our Amazon integration.   Improvements Features Multi-Package Shipments: You can now view details of individual items from a multi-package shipment after you ship. Click the link in Order Details to see a pop-up window with details about individual items within the multiple packages.  Add Funds from Profile: You can now view and add funds to your label balance from the profile icon. This link is only visible if your ShipStation user account has permission to purchase or view postage funds.  Auto-Funding for Branded Returns in Store Settings: When you enable a Return service on the Account Settings > Selling Channels > Store Setup > … > Edit > Returns tab, or your Branded Returns Portal, now in the latest version of ShipStation you can set up Auto-Funding to ensure funds are always av

       

Improvements   Features   Auto Create Batches: The Auto Create Batch feature is now available in the new ShipStation layout! To quickly create batches from the Orders page, select your orders, click the Other Actions button at the top of the Orders grid, then choose Auto Create Batch. In the pop-up window, configure the number of orders per batch and the number of batches and add any notes for the batch.   Print Batches: We have added the Printed Date column in the Shipments > Batches grids in the new ShipStation layout so that you can track when your batch labels have been printed. We have also added a checkbox to the Label Batch Status window so that you can mark your batch labels as printed during processing. This will help prevent accidental printing of duplicate labels.     Customer History (Display Options): In the Orders grid of the new ShipStation layout, you can now hover over a recipient’s name to view their history as a customer of your brand.T

Improvements   Features You can now use Scan to View barcodes to open your Order Details from anywhere in the ShipStation app! Previously, this feature was only available in the ShipStation Legacy Layout. Learn more about adding Scan to View barcodes to your packing slips.               We have also made an improvement to ensure that you can create test labels when using Scan to Print (US-accounts only at the time).   Integrations Canada Post is now a part of our One Balance program in Canada! Learn more about setting up your Canada Post One Balance account and accessing discounted shipping rates. We have added the following domestic services to our integration with Australia’s CouriersPlease: PS0 - 500 Gram Parcel PS1 - 1KG Parcel PS3 - 3KG Parcel PS5 - 5KG Parcel   Bug Fixes   Features Product Records: We resolved an issue that was causing the “Do not create [customs declarations] for products using this preset group"

Over the last two weeks, we resolved several bugs impacting ShipStation features and Integrations. We also made improvements to our Batch Shipping feature.  Improvements Features Batch Shipping:  You can now print documents from the Shipments > Batches > Processed grid in the new ShipStation layout.   You can add internal notes to Batches by clicking the Note Icon and entering text into the pop-up window.   Bug Fixes Features ShipStation Account Settings: Default Return Service: We fixed a bug that caused the Default Return Service configured in your Shipping Settings to not automatically apply the selected service to new return shipments. Inventory Tracking: We fixed a bug that prevented some merchants from creating labels when Inventory Tracking is turned on. Store Settings: If you remove a store’s name, you will now still be able to access the Store Settings for that store connection. We highly recommend saving a unique store name to avoid confusion

       

Intro: This round of Release Notes covers a lot, including several requested Legacy capabilities that we’ve added to the latest version of ShipStation, updates for the ShipStation UI with regards to keyboard arrows, and a handful of Amazon integration fixes.   Improvements Features Order Activity: In the new layout, changes made to the Ship From address are now recorded in Order Activity.    Orders - Customer History Hover Over: To reduce clicks on the Orders grid, we’ve added a requested feature from ShipStation Legacy. Now, simply hover your mouse over a Recipient name for an order to see that customer’s order history.  Orders - Apply multiple filter criteria: We added a requested feature from ShipStation Legacy so you can apply the same filter criteria multiple times within the same Saved Filter. This capability works for any filters under the Other drop-down and will properly apply on the Orders grid. For example, you can use these filters you want to loca

       

Improvements   Features   Filter orders by grams: ShipStation’s new layout now filters by weight when Time and Units settings are set to grams.   Add Insurance: The insurance provider and the insured amount are now displayed in the Shipment Record.   Bulk Update Other Shipping Options: You can now update the SMS Tracking Notification phone number for multiple orders in a single update. This is especially helpful for Royal Mail shippers, who previously had to manually enter each phone number under Other Shipping Options in the Order Details window.     Bug Fixes Features   Custom Date Range (Insights Reports): We adjusted the placement of the “Cancel” and “Apply” buttons in the Custom Date Range drop-down menu. This allows you to select and apply custom date ranges for your Reports without issue. Manual Orders: When a manual order is created with Order and Paid dates set in the future, the dates will correctly display in the Order Details regardl