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Improvements   Features   Product Records: We fixed a bug with Product Records not linking due to the warehouselocation field being above 100 characters. You should now see an error message with an attempt to save via the product record, CSV, or API any warehouse location that has over 100 characters.    See the Custom Store Reference Guide for details about Order Information and ShipNotify field definitions, and the XML Schema for validating order information.     Total Inventory calculations and New Inventory Settings: You can now view all your available inventory sources whether it is your internal native inventory or the inventory you have at a particular 3PL warehouse. You can enable which inventory sources should be included in your total inventory calculations. One Balance/ShipStation Carrier Services Load Faster: You will see your list of added carriers as soon as you go to the Carriers page. After a moment, the balance of some of those carrie

  *updated as of December 6, 2021 at 8:45 AM CST*   Good news! As of 5PM ET 12/3/21, we have confirmed that over 90% of the affected shipments have been successfully delivered.   Hello Amazing Community Members,    Last week we learned that Auctane systems issued USPS tracking numbers were not being tracked properly. The issue did not affect USPS’s delivery of the affected shipments. The issue was corrected on Friday, Nov 26, 2021 at 12:30pm CDT.   The tracking data for the affected packages is available in the USPS systems and we are working together to update the tracking information for the affected packages.    Your customers can expect their USPS delivery as normal for the delivery method selected. The remaining packages are scheduled to be delivered within the next 3 days.

Improvements   Features   Ship Date: The Ship Date should now accurately reflect the actual Ship Date on the Order Details page and in all other spots where it displays. Local Delivery Updates:  Local delivery bookings can be canceled. When you click to cancel (void) a booking from the Order Details or Shipment Details windows, you will see more details about your cancellation request and the delivery fees that may apply. We have added a Schedule column to the Ship From Settings that displays when a local delivery carrier is connected. If you are a merchant with a local delivery carrier connected, go to Settings > Shipping >  Ship From Locations to see the new Schedule column. Learn how to add or change your Schedule details in the Pickup Settings for Local Delivery Carriers section of our Uber article. When you create a new order or edit an existing one to use local delivery, you should now see a more specific delivery time in the Configure Shipment Widget

Improvements   ShipStation now supports saving multiple Tax IDs and adding them to shipments in bulk or with automation for accounts in all countries!Review the ShipStation International Settings help article for details! We’ve also added a SKU field to the shipment’s Customs Declarations so you can list individual SKUs for each declared item on your customs forms. (We will soon be adding a Weight field for the individual declarations as well!) We’ve added an Advanced Preview mode to ShipStation’s In-Cart Delivery Options feature. Advanced mode allows you to preview rates for specific addresses rather than just by postal code and has an improved preview layout.   Open API ShipStation has added the ability to POST SellerPackageTypes to our Open API. This mean, you now have the ability to add, edit, and delete custom package types with an API call.   Integrations ShipStation now integrates with the Australian carrier, Toll Priority. Bug Fixes Fixed an issue where

Improvements Features Local Delivery: For Local Delivery labels, we will now display the estimated pickup and delivery times when you configure your shipment details. Also, ShipStation now displays the company name included on any Ship From locations.   Adding your Stamps.com account: We modified the error message that appears if a space is accidentally added to your Stamps.com Username when connecting your Stamps.com account to ShipStation. The new message clarifies that the space needs to be removed before your account can be connected, where it previously only stated “Username is Required.” Add Tax ID to Shipment Record: Tax information including tax identifiers, ITN or AES numbers will now display in the "header" part of a shipment’s customs declaration. Void Label Warning: This will prevent you from voiding labels created by a marketplace and imported into ShipStation. ShipStation displays a message as to why the label was not voided and which marketplace.   Bug Fi

This round of updates focuses heavily on Local Delivery features and related improvements.   Improvements Features ShipStation has updated the Scan feature to display Shipment Details.   Scan to Print - After you click the create label button (or use the hotkey sequence to create labels) the configure shipment widget will now be disabled to prevent double shipments. Shipments that were fulfilled by a 3PL from within Auctane's Fulfillment Provider Network will now display the name of the Carrier.   3PL Clients - Now you can include your Company Name with email invitations to your new 3PL Client. That way they know who is making the request to connect so they can delegate orders. Local Delivery Services:  When customers create a booking, Local Delivery labels will now automatically populate to include the following Delivery Notes for the driver: “Please call the customer to let them know you have arrived and coordinate a safe location to leave the order. Please

  The ShipStation Community Ideas Forum is Live!   A few months ago we announced that we were relocating the feedback forum to the Community and opened up a temporary board for your ideas while we set up its permanent home.    We are proud to launch our Ideas boards in their permanent home with a brand new name, Ideas.   To view or post an idea, just go to the Ideas section of Community.      You may notice that this new Ideas board contains some familiar suggestions. Our team has been hard at work reviewing all open ideas to migrate as much relevant content as possible. If you notice that an Idea you have suggested did not make it over, please feel free to add it again as a brand new idea.    Questions you might have:    Why did you move from the old forum?  We have been working on ways to improve how we receive and act upon our users’ ideas. The new Ideas section of the community will allow us to better manage your pos

A lot has changed in a decade! But one thing that has remained the same is our mission of helping merchants like you continue to grow your business through efficient and seamless eCommerce fulfillment. Join us as we take a walk down memory lane.    Highlights: A Decade In Review  We’ve helped ship over 3 billion orders We’ve increased our selling channels by 10x  We’ve grown the number of carrier integrations from 2 to 40+ We’ve helped countless users, like Beautyvice, scale using ShipStation   Check Out How a User Has Been Scaling Their Business With ShipStation Since 2012   “We were doing 20-30 orders a day when we started. We ramped up pretty quickly because we were 100% Amazon-driven. But it became difficult for us to depend on them at the level we were. So we regrouped and adapted, and today we are handling about 200,000 packages a year from the 10,000 back then.”  - Beautyvice, ShipStation user since 2012   >Read More    

Improvements For our US accounts, you may have noticed a banner linking to Auctane Seller Fulfillment Partner pages available in the Fulfillment Providers settings. Check out the partner pages to learn more about the fulfillment providers we partner with.    We increased the timeout period for Australia Post to reduce the timeout warnings while manifesting and closing shipments. This should reduce the frequency of this error message: The shipment {shipment_id} cannot be modified or included in a new order, as the shipment is contained in an order currently being finalized.   Character Limits for the Checkout Rate fields will display as a live character limit counter. Checkout Rate names have a 50 character limit and the description has a 100 character limit.  Bug Fixes You are now able to type a future Ship Date into the cost review modal when creating batch shipments. The ship date on batches can be set with the calendar or by typing in a date.  Fixed

I just wanted to take a moment to remind everyone to keep in mind the coming holiday changes from USPS. With holiday season on the horizon, USPS will be making some temporary changes soon. You can read about the full details on these changes in this blog post.

UPDATE: This should now be resolved. If you are still having trouble and you have already cleared your browser's cache and cookies (the help article below has instructions) are still unable to ship please reach out to our support team.    ShipStation Performance Troubleshooting    We are currently receiving multiple reports of errors associated with Stamps. We have reached out to http://Stamps.com, and they are aware of the issue and working to resolve it as soon as possible. ShipStation Status Page: https://status.shipstation.com   Currently, labels and rating using Stamps and UPS from ShipStation services are currently disabled at this time while this is being resolved. We will make sure to keep you updated when this is turned back on.

Improvements   We have freshened up the styling and page layout for the ShipStation Reports page on the Insights tab, the Branding Defaults page, and the Quickbooks integration. We’ve also made the Ship From address form cleaner and easier to use. To see it, go to Settings >Shipping > Ship From Locations.   See which of your ShipStation users have combined or split orders.  If you have many users on your ShipStation account, you can now see a record of which user combined or split two or more shipments, for what orders, and the date and time. This gives you the improved ability to see who interacted with what shipments. You’ll receive Combine Order notifications under your profile settings and the details are visible on the Order Details under Shipment Activity and Order Activity.     Integrations   There’s a new store setting for eBay (v2) that will allow ShipStation to recognize orders in a Pending Cancellation status and put them into the O

This will be the biggest holiday season for eCommerce, and the time to prepare is now! We know the pandemic has changed the way consumers shop, and this has had a lasting impact particularly on small, independent, and local businesses. If you’re looking for actionable ways to optimize your online shopping experience in time for the holidays, this ebook includes:    Exclusive survey data on consumer expectations  A month-by-month holiday prep checklist  Insight on industry best practices from contributing partners Find your region and download now using the links below:    SMB Checklist US SMB Checklist CA SMB Checklist UK SMB Checklist AU Also we would love to extend a special thank you to all of our amazing sponsors:    AmericanEagle.com BigCommerce Brightpearl Irish Titan Kayo 3PL Linnworks Logicbroker Process Creative  Sendle Sezzle Shift4Shop Synergy WarehousePro ChannelAdvisor WooCommerce noissue Ecwid UPS ShipBob ShipperHQ SkuVaul

Improvements You can now bulk update the Service selection for orders that use a fulfillment provider.  One thing to note is that all orders being updated must be set to the same fulfillment provider or there you will receive an error. Mobile Improvements Big news! The Void Label feature is now available on the mobile version of ShipStation! You can void shipment labels and return labels. The void status appears in the Shipment section of the app. Fulfillments side menu tab now displays even without a connected fulfillment provider! Now, your Mark as Shipped orders will show up in fulfillments. MUCH faster scrolling/swiping/navigation between orders in the Order Details screen, no slowdown anymore!  iPad versions will load more than 100 orders while swiping/pressing next on Order Details. Finally added the Shipments section to Order Details screen so you can quickly access Shipment Details directly from an Order and see all its Shipments in one place. You can switch betwe

  USPS delivery confirmation helps you track and confirm your packages by letting you know the date and time your shipment has been delivered or that a delivery attempt was made. It is also known as “USPS tracking”. Delivery confirmation is good for many situations, such as when you are shipping high-value goods, want to know when your packages are delivered, or want your customers to know when they should expect their shipments.   Report A Lost Shipment Delivery confirmation is also helpful when reporting a lost shipment. If a First Class Mail or Priority Mail shipment has not arrived within five (5) Postal business days from its date of mailing, you can report the loss via phone or web: Call 1-800-ASK-USPS (1-800-275-8777) where a customer service representative will document your mail loss complaint. Visit the USPS site and complete a missing mail report  Access Tracking Details View real-time tracking status from your ShipStation account via the Sh

The ShipStation feedback forum is moving from feedback.shipstation.com into a new, dedicated Ideas board in the ShipStation Community this September! Many community members have already posted good feedback and ideas here in the community and it just makes sense to have all of these discussions under one roof.    The new Ideas board will open in early September. The former feedback forum will no longer accept new ideas, votes, or comments after August 4th, 2021. If you would like to post an idea after August 4th but before the new Ideas board is live, we have a temporary discussion board for just this purpose. All ideas posted in this temporary location will be moved to the official Ideas board once it is live in early September.    What will happen to the existing Feedback and Fresh Ideas posts?   We are actively preparing content from the former ideas board to be moved to its new home. Please keep in mind, not all posts will be moved to the new Ideas board. T

This round of updates focuses heavily on bug fixes for many of our integrations!   Improvements Creating labels in batches now validates your Shipsurance balance. If you have applied Shipsurance (US & Canada accounts only) to shipments in your batch, ShipStation will alert you if you attempt to create labels but do not have enough funds in your Shipsurance balance to cover the full cost required to apply Shipsurance to all of the shipments. This alert will also apply when you have Quickship enabled.   ShipStation will now display the Hold button in the Orders grid after performing either a Quick or Advanced search. Integrations Purolator: Our integration with Purolator now supports Label Messages! ShipStation’s label messages #1, #2, and #3 will map to the Reference field 1, 2, and 3 respectively on the Purolator labels. Learn how to use Label Messages in ShipStation.  Bug Fixes Inactive users are now properly filtered from the Assignee filter drop-down menu.

Improvements   For our Canada Post users, you can now schedule next day pickups with ShipStation’s Carrier Pickup feature! Review our Schedule a Pickup help article for details.   We’ve added filters and sorting by notification status to the Shipments > Fulfillments page! Additionally, you can now resend failed or unsent order confirmation emails or marketplace notifications for fulfillments from the Shipments > Fulfillments page.   UK accounts: We’ve added IOSS and OSS as valid tax ID types so you can add them to your saved tax IDs in International Settings (coming soon for accounts in all countries).   Integrations   We’ve added the following US-based regional carrier integrations:  Lasership PCF IntelliQuick We’ve added Lengow as a selling channel and Delivengo as a carrier for accounts based in France!   Mobile App Along with multiple stability and performance improvements, the ShipStation Mobile app now supports the following: 

    Shopping online and in-store has dramatically changed over the course of the last year due to COVID-19. Not only have consumers had to adapt and change their shopping habits, but retailers have had to quickly adapt new methods of reaching consumers all while adhering to ever changing health guidelines.    In our newest research study we conducted four separate surveys in the United States, Canada, the United Kingdom, and Australia to help our users better understand their customers on a global scale.    Download our latest research study, The Global Pulse: Ecommerce After COVID-19 to get immediate access and insights.  Download here:    US: Global Pulse Study CA: Global Pulse Study UK: Global Pulse Study AU: Global Pulse Study

This round of updates and releases focuses on bug fixes, but there are a few new features and integrations we thought you should know about!   Improvements   ShipStation now logs the date, time, and user that verified a Shipment using the Scan to Verify feature. You can view this data by hovering over the Verified icon in the Scan to Verify column of the Shipments Grid.   Integrations   US regional carrier GLS is now available as a carrier integration for US merchants.  France carrier Delivengo now available as a carrier integration in France.   iOS Mobile App   Performance improvements on order details screen, search, and barcode scanning. You can now create a label on an iPad while in full screen mode. The iOS settings screen now displays the currently logged-in username/email.   Bug Fixes   Automation Rules will now properly apply the Set Carrier/Service/Package action when set to a Stamps.com or UPS from ShipStation service. We fix

Improvements   Barcode Scan search capabilities have been added to ShipStation’s new layout! Go to the Other Actions menu and choose Barcode Search to open the Barcode Search pop-up, or use the hotkeys Ctrl + Shift + s. If you used this feature in ShipStation Legacy, the available options are the same.       ShipStation’s SMS Tracking Notifications beta is live! Your customers can now opt in to receiving tracking notifications via text message from the Branded Tracking Page. This feature will be available to only US users during the beta period. The SMS Tracking Notification setting is available only in the new ShipStation layout, but it will be enabled for Legacy users. If you wish to disable this feature and currently use ShipStation Legacy, click the Try Now button to switch to the new layout and disable the feature. The Aggregate inventory column has been renamed to “Total Available” (available in ShipStation’s new layout only). Click the number in

Improvements   We’ve improved the Change Subscription flow so you can now change the number of users in the account if you have more users than the new plan allows. You no longer need to go to the User Management screen to do this before changing your plan.   We’ve added the Update Shipping Account action to the Bulk Update menu.   And you can also now change the billing account to either assign third party or recipient billing in bulk!   Integrations   ShipperHQ: We’ve added an integration with ShipperHQ to our Integration Partners settings. This integration allows you to view an order’s ShippeHQ shipping details directly in ShipStation. This integration currently works with BigCommerce, Magento, and Shopify stores you have connected to ShipStation.   Magento 2: ShipStation now supports the ability to import only Child SKUs on Magento orders. With ShipStation plugin version 2.2.7, products with the “Child Only” option selected will import the child

Improvements   Quickship Mode is back!We’ve added Quickship Mode into ShipStation’s new layout! It has everything you love about Quickship from Legacy but with several new customization options! We will be turning this on for groups of users throughout the rest of this week. Review our Using Quickship help article for more details about using Quickship.   We’ve added the Group By feature to the Orders grid in the new layout! A much requested feature from our Legacy layout, Group By allows you to group the orders in your grid by certain attributes. In this updated version of Group By, you can Group orders by multiple attributes as well as filter within groups and apply bulk actions at the group level. Review the Group Orders By Common Attributes section of the View, Search, and Sort Orders help article for details.   The Scan tab now includes a Scan to Verify only state. If you are not ready to immediately print a label for an order after it is verified, use Scan to V

Improvements   Etsy merchants rejoice! ShipStation can now import the Etsy gift flag and gift message when present on the Etsy order! You can now create labels for multi-package shipments when using ShipStation’s Scan to Verify & Print feature! If your selected carrier supports multi-package shipping, click the + sign next to the package drop-down to add your packages with weights and dimensions. If the + sign is not present, your selected carrier does not support multi-package.   We’ve added more actions to the Shipments Batches screens. You can now access the shipping sidebar to configure shipping options for open batches without clicking back to the Orders tab. You can also tag and use bulk actions while in this view. One other thing to note, if a batch is assigned to a user other than the logged in user, the Remove and Cancel buttons will be grayed out with a tooltip to explain why.   We now support Walmart’s Delivered status. Your Walmart order imports should

Improvements   Advanced Hotkeys: Hotkey fans, or anyone who just hates using a mouse, will be pleased to know Advanced Hotkeys are now available in ShipStation’s new layout! Also, we’ve added two new hotkeys: Mark as Shipped (M+S) and Mark as Shipped Bulk (M+B). To view all hotkeys available in ShipStation, go to the help menu and click Hotkeys.   Shopify store settings: Our Shopify integration has a few features that extend its functionality, but you used to have to contact support and request them to enable or disable them. No longer! You can now enable and disable the following additional Shopify features on your own: Custom field mapping: map customer or order tags, fraud alerts, and more into ShipStation’s Custom Fields. The Shopify Order Notes attribute is now also an available field to import. Map “partially_paid” to Awaiting Payment: partially paid orders will import into ShipStation’s Awaiting Payment status. Import closed orders: closed orders from Shopify will