Long story, but my shipping times have gone way up with Global Post and after they recently put the wrong label on my shipment at the California hub, I am officially done with Global Post. I was told on here that I could get Global Post turned off. Easier said than done.
I am stuck in customer service hell with ShipStation. I asked them to remove Global Post from my account and they told me that it was already off. It is not. I sent them pics of the GP labels that continue to be generated for USPS international shipments. They then sent me a video link that was supposed to offer "guidance on how to send up a Stamps Request to remove GAP." The video has no sound and is of an interface that I have ZERO familiarity with. The video shows a cursor moving around and filling in information and that's it. Again, I have no idea what this interface even is. It's not ShipStation. I told them that the link was not helpful and that they needed to help me deal with this issue. Now I just got a terse email telling me that I needed to provide them with the additional information that they need. They never told me to provide them with additional information. They also said that if they didn't get an answer in ONE day, they would move my issue to "Solved status." So they don't do their job and if I don't get back to them quick enough, they get to mark it as solved. Unbelievably bad customer service. Just jaw dropping.
