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Amazon Buy Shipping wont work in SS - Email Verification Error

  • Mar 31, 2022 2:24 PM UTC
  • 4 replies
  • 0 views

Trying to configure SFP Amazon orders using Amazon Buy Shipping.

SS just gives me this error for any A B Shipping service selected

"amazon_email" must be a valid email (Validation). (400, 24ac85ad-b076-4ea8-a39c-d4015699c21a)

 

Tech ticket raised yesterday, no reply back yet. Now have more SFP orders i cant ship with the correct

Amazon buy shipping service..... metrics dropping ... guess i will loose SFP sales very soon...

COME ON SS.....

this is going to cost me alot of business and create customer complaints/ negative feedback/ refunds

loss of position on all Amazon selling products.... disaster.

    4 replies

    Moderator-Davis

    Hey there @ScotttCCTV, 

     

    Thank you for posting about this error message. I'm sorry that I don't have a direct answer to get past this message. You have certainly done the correct thing by reaching out to our Support Department directly in this case. 

     

    I do see that the team is actively working to troubleshoot this behavior with you! I am confident in their ability to get to the root of this behavior 🙂 

     

    From Moderator Davis, May the force be with you!
    • ScottCCTV
    • Author
    • Apr 21, 2022 9:37 AM UTC

    Afraid theres still no solution to this error and my SFP metrics now flagging warnings via Amazon who have stated they will suspend my SFP rights as a result. This system of Tech support in another country that arent contactable via telephone and sending every issue to a community chat board is ludicrous... never experienced such a reluctance to provide actual effective tech support in my life.

     

    • ScottCCTV
    • Author
    • Apr 21, 2022 9:38 AM UTC

    Hello from Amazon Selling Partner Support,

    I understand that you are receiving an error when trying to use Amazon Buy Shipping service for SFP orders.

    Please reply with the following:
    1) .txt format attachment of both the request and response.
    2) Confirmation of marketplace ID, Developer ID and endpoint cited in request.

    Please know that unless you provide the above information we will be unable to investigate the issue.
    Amazon Developer Support

    • JDW
    • Mar 5, 2023 6:30 PM UTC

    was there ever a solutions?  I have tehe same issue.

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