Automatic Messages

Howdy @carloplantfarm, 

Thanks for taking the time to post in the Community! We are elated to have you with us! 

Your desire here makes perfect sense, I definitely get why this type of communication is wanted. Currently, ShipStation can only send out notifications automatically for shipment notification and delivery confirmation. 

I would absolutely recommend to post about this type of communication in our Feedback forum so that our product team can look into potentially making this a feature in the future!