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Beware of large UPS shipments

  • May 28, 2021 4:08 AM UTC
  • 2 replies
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I set up a 37 box shipment using the ShipStation UPS integration (which goes through Stamps.com). $833. For some reason UPS billed an adjustment for a second box on the same package sending my stamps.com balance way negative.  It’s been 3-4 days and it hasn’t been resolved yet and I couldn’t use my accounts without paying the balance. I’ve contacted support at all three companies and haven’t gotten a resolution, lots of finger pointing at the others though. 

Long story short, I’ll be breaking large shipments up into small ones going forward. 

Best answer by inaflashlaser

Erin was super helpful at resolving this.  Thank you!  It turned out to be a bug and I was refunded for the duplicate charge.  Out of caution, I'll probably still refraining from creating shipments with this many packages all at once in the future.

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    2 replies

    Manager-Erin

    Hi @inaflashlaser, 

     

    Welcome to the community, we are so happy to have you here. I am sorry to hear that you are having trouble getting this resolved. 

     

    I am going to dm you to gather some additional information so we can move this along and get you shipping again. 

     

    -Erin: Your Friendly ShipStation Community Manager 

    Erin was super helpful at resolving this.  Thank you!  It turned out to be a bug and I was refunded for the duplicate charge.  Out of caution, I'll probably still refraining from creating shipments with this many packages all at once in the future.

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