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Bundles and tracking information

  • May 12, 2025 3:53 PM UTC
  • 4 replies
  • 4 views
mattrav05

Hello,

I sell kits of chrome wire products on amazon, walmart, and target.  These kit SKUS are made up of component skus.  Amazon doesnt have the ability to list component skus, and when the bundle feature was created on shipstation, i thought we could use Shipstations packing list to make the kits, show the component material. 

Now when we fulfill these kits, its not writing the tracking information back to sales channels.  So the order references the bundle sku, and upon fulfillment in shipstation, it no longer writes the tracking back.  

It was for a while writing it back, but now it has stopped. So I'm not sure its directly linked to the bundles or not, but it would seem that way.

Help!

      4 replies

      • ShagTools
      • May 12, 2025 8:18 PM UTC

      I started having the same issue late last week, thought it was a fluke but I'm seeing it consistently on any item where I've used bundles to change the SKU so it can be interpreted correctly in our inventory system. We sometimes have to use a different SKU on Amazon compared to what's stored in our system. I've been using bundles for several months, and this hasn't been an issue until the last few days. 

      DCB
      • DCB
      • Employee
      • May 13, 2025 6:24 PM UTC

      I just started having this exact issue last week. Got dinged for the late shipment on ~20 bundled orders, but I could thankfully eat the error with all the non-bundled orders that processed correctly. 

      mattrav05
      • mattrav05
      • Author
      • Employee
      • May 15, 2025 12:46 PM UTC

      Are you guys just manually entering tracking right now, or did you remove all the bundles?

      DCB
      • DCB
      • Employee
      • May 20, 2025 12:36 AM UTC

      The problem looks solved on my end. I shipped 25 bundled orders today, and all of them sent tracking information to Amazon.

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