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Canadian UPS Shipments being returned immediately.

  • Jun 27, 2021 5:41 AM UTC
  • 1 reply
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Our last two UPS shipments to Canada have been returned to us the following day with notice from UPS stating that "sender requested return".  We have shipped to Canada through UPS and Shipstation about half a dozen times prior to this without incident. Seeing bugs with Shipstation labels lately too. Trying to figure out what is going on, but of course Shipstation, UPS and Stamps.com all have very poor response. Anyone had an issue with this?

1 reply

  • Jun 28, 2021 7:48 PM UTC

Hi WBW! 

 

Did you reach out to UPS to confirm the reason they were returning the packages? 

If you have selected "Return to Seller if undeliverable" when processing the shipping label, if there are any cost or tax discrepancies at customs, these packages would bounce back to you.