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delay in order shipment notification

  • Apr 8, 2024 10:18 PM UTC
  • 5 replies
  • 1 view

I've been emailing customer support back and forth for almost 3 weeks now with not much help at all- we're getting delays where a label was purchased in ShipStation, but did not update as fullfilled in Shopify/notify the customer until two or 3 days later. this has been happening for weeks and it's extremley frustrating as customer service just keeps going around in circles asking us for tracking numbers, examples, and to "contact our shipping carrier" (how would we tell this problem to USPS...? the tracking linke works fine..). 

Is anyone else seeing this problem? if we can't fix it we have to leave shipstation, their customer service has truly been so horrible with this problem. TIA!

5 replies

  • Mason_RCH
  • Apr 8, 2024 11:31 PM UTC

You possibly could have a built in delay in the settings. Go to Account Settings. Select Selling Channels from the sidebar, then choose Store Setup.

Thank you for this- but it's not this, as it's just random orders and it randomly started doing this a few weeks back without any changes to settings.

    DGfx
    • DGfx
    • Employee
    • Apr 17, 2024 2:55 PM UTC

    I am having the same issue with big commerce. It just started a couple of days ago. I am having to physically add tracking and shipment info to the orders. Luckily it has only been a few here and there but slightly frustrating. 

    • kb1
    • Nov 19, 2024 10:06 PM UTC

    anyone ever come to a solution on this,  this has started happing for my shopify store connected to shipstation

    • kb1
    • Nov 19, 2024 10:31 PM UTC

    What I have found is that it is an issue on orders when "Standardize and correct US addresses" is enabled under the General tap in the store setup.  

    Orders that have been shipped receive their tracking from the ShipStation faster in Shopify when this is not checked.  But we would like to use this feature if ShipStation can fix the issue as it is not optimal when some orders are updated as fulfilled in Shopify while others are not till up to hours later because of this.

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