Had a package to be shipped via DHL from Los Angeles to Netherlands
When I tried to generate the label it said : Ship From Name must contain at least two words. Each word must be at least two characters long, separated by a space
So we went to our Ship From locations and checked everything was filled out. We had generated 100s of DHL labels from this location so it could not be a problem.
After chats with CS and internal discussions we checked the Ship To field for customer.
The customer only entered the letter M as first name. Add Mr to the name to make it "Mr M"
And the label got generated.
The Label error currently shown is misleading
Suggestion to Shipstation IT : Fix the error message shown from the API Call to DHL to indicate which field the error is in instead of the generic error.
Also update to this page is needed: https://help.shipstation.com/hc/en-us/articles/19748165115547-Common-Label-and-Rate-Errors
