Extra $30 / month to use our current shipper contracted rates??? Getting a little greedy?

 Hello @Titan, 

We appreciate your feedback and understand that pricing changes can be challenging. Our #1 goal is to continue improving the ShipStation application to help your business ship more efficiently. If you would like to speak with a member of our team directly, please DM me your email address or phone number. 

-Erin: Your friendly neighborhood shipstation community manager 

How did you get a discount we are looking at $60 / Month..........this is really bad business.  We may take our platinum plan to another shipping service. 

Extremely disappointed.........this long term customer is looking at other solutions.

After 4.5 years we are now looking at other options as well. 

Not being able to use a common carrier like UPS without you wanting to charge an addition $30 to be able to, is CRAZY! Especially after you just had a price increase the first of this year. After 7 years with Shipstation we will actively be looking elsewhere. Now to figure out who isn't owned by the Stamps.com monopoly.

ok let's list all the competitors to start exploring - here's a few. What programs out there have address validation like Shipstation - most of them state they do until you test their system. One is EasyShipping - if you place an address into their system knowing there should be an apt. number yet you don't use it. EasyShipping still approves the address. So what programs have a great address validation down to unit/suite etc.
Ordercup
EasyShipping
ShipRush
PirateShip
Shippo
StarShipIt
ShipWorks (owned by Shipstation)
AfterShip
DesktopShipper

Our increase was $60/mo for the carriers and a 60% increase on the monthly plan.  Brutal.

This is pretty over the top.  A 25% plan price increase plus $30 more to use my much better UPS rates.  

Are the carrier rates you are forcing everyone into passed along to us with zero markup?

I will somewhat walk back my surprise at the 25% base price increase.  The increase is huge and honestly inexcusable, but to be fair, we have been paying the same rate for 9 years.  A 3% - 5% increase per year would not have been noticed. So really, this is a leadership failure and I insist you let them know.  You should have been increasing your rates on a normal interval.  

However, forcing people into your plans and charging extra for something that incurs zero cost to you since it is already a feature is not cool.  You can spin this in a dozen ways, but your leadership has failed here.

Silver plan since 2014.  Same price.  They did add tax to the bill several years ago, but that's it.

its honestly ridiculous. Shipstation literally charging us a fee to not use their service??? Why should I give up my contracts and representatives for less service options and a cash-first billing system?

Can anyone confirm if Shipstation considers Amazon Buy Shipping to be an external carrier? I put in a support ticket yesterday but have not received an answer.

We've just begun our API integration testing with other providers. It's unfortunate since we've been with Shipstation since 2015, 8 years and counting, however this rate surcharge for using our own carrier accounts is difficult to be okay with. Ironically, I don't think the surcharge/lack of external carriers would really impact us that much at this point, however we're acting on principle as well as consideration for our logistical flexibility in the future.

Even if Shipstation somehow reverses course on this, it may be too late. I know for ourselves, we're already mid-way in setting up new integrations and bringing in new APIs into our tech stack that once we have it fully set up, it'll be very unlikely we'll switch back. It'll be interesting to see where Shipstation/Auctane ends up after all this.

Mine would be going from $15 a month to $140.  Yeah, not happening.