We’re running into a consistent issue where the FedEx rates shown to our customers in WooCommerce are significantly lower than the rates ShipStation charges us when we purchase the label.
For example:
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Customer pays on our WooCommerce site: $22.47
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ShipStation charges us for the same shipment: $30.00
Our WooCommerce store is connected to ShipStation, and we’re using live FedEx rates at checkout. However, the rates customers see do not match the actual FedEx rates that appear inside ShipStation when we go to create the label.
We’ve double‑checked:
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Package weight and dimensions
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FedEx service selected
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Address accuracy
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Our FedEx account is correctly connected in ShipStation
Despite that, ShipStation’s rate is significantly higher what the customer was quoted.
Has anyone else experienced this mismatch between WooCommerce FedEx rates and ShipStation FedEx label charges? We’re trying to determine whether this is a configuration issue, a known limitation, or something related to negotiated rates not being passed through correctly.