Carrier Integrations

Hello Friends. Is there a way to ensure Shipstation adds a fuel surcharge to the quoted rates?  Australia Post has a 2.7% fuel surcharge which is not included the quotes Shipstation provides for this carrier. When I log into my carrier account directly, can see this surcharge is included in the quoted price. https://auspost.com.au/business/shipping/check-postage-costs/fuel-surcharge Any ideas how to add this surcharge? Strange that the carrier doesn't include it in the quote it sends to SS via the API. 😕😕 Cheers, Paul. 

We are trying to print UPS Labels from our Zebra ZP 450 and the barcode information won't print.  Prints fine on our 8 1/2' x 11' regular printer..

Instead of shipping rate showing error icon with message "an item with the same key has already been added", no idea what this means and need quick fix to get order out. Any suggestions?

Shipstation only integrate with Hermes Corporate accounts and do not currently have an agreement to have API integration built for myHermes (non corporate) I also understand Hermes is a Shipstation carrier service, but I would like to use my pre negotiated rates with Hermes, instead of Shipstation's. Considering Shipstation and Hermes already have two integrations together, when will you enable integration with our own personal myhermes account? Other integrators like Zenstores offer it already. If it is not in the foreseeable future, then i will look for other integrators. 

I have integrated ShipStation with my Wix website. On said website, when a customer chooses UPS for shipping, one price is quoted. However, when I actually purchase the shipping label through ShipStation it is a substantially different price. Any suggestions?? brian.boss618@gmail.com

I believe it would be very beneficial to all users to allow for the electronic submission of customs forms with UPS From ShipStation -- just as it is for FedEx, DHL Express, and UPS Standalone accounts.      

Hello everyone,  USPS seems to be very slow at delivering our packages. We think they have lost some packages as the tracking has been stuck at the same place for a couple of days now.  If I void the labels to create new shipments for the orders will I still be able to file a claim through stamps.com? Or should I create manually orders and keep the original separate? 

Hi there, Perhaps someone has the same issue?  Each time we try to ship a package the system displays the same issue: Object reference not set to an instance of an object. We are using our own Fedex UK account, however we are not able to ship any package. Can someone help us with this issue? Many thanks in advance

Does anyone else have the issue where if they opt to add extra insurance to their package within Shipstation, it doesn't communicate it to sendle? I send products that are valued higher than sendles standard $200 coverage, sendle allow you to add additional insurance however when I enter in the value I want to be insured in shipstation, it doesn't communicate that information to sendle which in turn means my parcels are not covered for their full value. I also am not able purchase the label through shipstation, then head to my sendle portal and edit the shipment to add the insurance. The only way I can add insurance to the parcel is to create the order in sendles portal which defeats the purpose of using shipstation.  I also have this issue with shipstation not communicating to sendle that I do NOT give them authority to leave the parcel. This information also doesn't communicate to sendle meaning parcels are being left at front doors without signatures etc. 

Hi, i want to integrate my Hermes account but i do not have a Hermes Corporate account. When will it be possible to use the standard Hermes?

Hi there! Is the first time I'll be using carrier pick up for USPS. Any one knows if USPS picks up media mail?? And if they pick up, do you have to send it in a special way? TX

Can we please get UPS Simple Rate integrated into the carrier/service level selections? Our UPS rep is offering us very nice rates to ship using Simple rate, but it's not a selection as yet.I would like to be able to offer our customers a UPS service level that is comparable to the FedEx 2-Day service level. As we move further from our dependence on USPS, I would like to see all available service levels for all carriers available on Shipstation.  

Hi, I can process orders but when it comes to processing a return label I no long have the drop down menu to select a service. I have always used the same method and it's always worked fine, what could have happened since this morning?Thanks 

When I try to print UPS labels with "UPS via ShipStation Carrier Services" (that I have been using just fine for years), I keep getting the error message "The UserId is currently locked out, please try again in 30 minutes." This has been happening for months and I just really need it to work.  Also frustrating is that Shipstation still took my money for "purchase funds" but I can't actually use it.  I've been on the phone with UPS twice now, and have found only one thread about this same issue, but no real solution. That post says I would need to contact the support team because they need to reset my account internally, but I've been searching in the depths of the website and can't find any way to get non-robot customer support or any other answers to this problem. Please help.

Original post by user Ted Capell   Where is my stamps.com postage balance?

Hello everyone, My name is Daniel. We have a shopping streaming app where our shoppers (they are doing real-life streams) show unique goods (either on sale or not) and send them to different countries to their followers (buyers). We would like to integrate the ship station with our app. As I understand ship station allows only one or a few places where we can ship from. What we need instead - is to set up multiple shipping locations for our shoppers, so they will see only theirs shipping location inside our app and have an unlimited number of those locations.   Can we do something like this? 

Before ShipStation, I used USPS Click and Ship for a lot of orders. Occasionally, USPS would catch a package in transit and correct the label issuing a refund or additional charge. Sometimes this was because I measured a package incorrectly, but the overwhelming majority of the time it was something wrong with USPS' system leading them charging outrageous address corrections (like an actual 12x12x12 package corrected to 50x25x25, or a 2lb package being corrected to 20lb, or something silly/incorrect). I had to dispute these corrections with USPS. Sometimes labels through UPS.com will charge for having to correct an address, etc. Does ShipStation/Stamps.com forward these charges to us? If so, does anyone know where you can view a receipt for those charges? Thanks for any info you all have!

Is anyone else having issues with Marketplace Notifications with Amazon. None of our shipments on Dec 7th were marked fulfilled in Amazon although on the Shipment page in SS, the Marketplace Notification tab says Notified. We are now getting dinged in Amazon. Not sure if this is a SS issue or an Amazon issue.  It appears to be an outage for that one day but if you shipped with Amazon on Dec 7th, you will want to check seller central and mark them fulfilled manually. Thank you.

eBay International Standard and GSP are both eBay shipping options; the foremost option is a cheap Delivered Duties Unpaid service, while GSP is Delivery Duties Paid (DDP) shipping program. Buyers pay duties and tax during checkout on eBay and will not pay additional fees upon delivery. I pay for GSP shipping to an “ eBay Global Center” in Kentucky, and I’m 100% covered for any issues once it arrives there. Everything else is paid for by the buyer, and this has saved me money several times on lost items. Please add these shipping options to ShipStation.

Hello, My business ships is located in Canada and we ship only to Canadian addresses.  I have automatic address correction turned on. I'm having an issue where Shipstation would incorrectly change addresses for orders going to Canada Post's Flexdelivery address. Flexdelivery is a service offered by Canada Post where you can have mail shipped to one of their locations to pick up. They provide you with an address to use for your orders. Here is more info on Flexdelivery: https://www.canadapost-postescanada.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page Here is an example of an address going to a Flexdelivery location:PO BOX 99900 PT 648 745RPO STANLEY PARKKITCHENER ON N2A 0H1 Shipstation would automatically remove the "PT 648 745" part of the address.  Is there anyway I can prevent Shipstation from doing this other than turning off auto correct? Are there any solutions anyone can recommend to fix this? Thank you.

I have WooCommerce. I ship internationally to Canada, no other countries. My UPS plug-in returns a variety of rates to my Canadian customers. However, when I attempt to create a label, I only get one rate. The UPS World Wide rate of $70. Why?

 I can't be the only one that is finding it a bit of a pain.  There are two UPS Standard options covering UK Domestic and European shipping.  Both of these are just called 'UPS Standard' when they are obviously different services covering different destinations. Would it be possible to just slightly edit the displayed names so they are for example 'UPS Standard - UK' and 'UPS Standard - Europe'?  Seems like a very simple fix and would save people the time spent selecting the wrong options. 🙂

It would be very helpful and more convenient if we could see an integration with Jane Ship: Where Jane pays for the shipping and takes it out of our payments.

Why is shipping by UPS Collect, using a customer's account number, not an option already.  We are a company that ships to other companies and most of them want to use their UPS account numbers.  Not having this option may deter me from using ShipStation, and cause me to look into other options.

Greetings,   Recently it has become almost impossible to process a shipment for Canada Post because we keep getting the error message "Rejected by SLM Monitor". Apparently, this is the error message that pops up when we have a lot of requests per given minute or if our account with Canada Post is restricted but neither is the case for us. We do probably one parcel every few minutes and after checking with Canada Post, there are absolutely no restrictions on our account. Are there any other users who are experiencing this and have found a solution?   We did contact Shipstation support but they were useless. First they insisted that our account had a limitation set on it by Canada Post or we were sending in too many requests per minute. When finally we were able to make them understand (after several emails back and forth) that neither was true, they finally claimed that Canada Post has put a limitation on the Shipstation API and that WE, who have no ownership in Shipstation or