Carrier Integrations

Hi All, I am reaching out to check if anyone else here is having MAJOR Wix integration issues for the last month...We are being told by customer support this a COMMUNITY WIDESPREAD ISSUE; Yet have not ETA on when this will be fixed. As of Sept 25th we have been having issues were Shipstation no longer can write anything to the "Marketplace" so no tracking #'s are being sent to Wix showing that all our orders remain unfulfilled and needs to be manually copied over one at a time. Also, because Shipstation shows an error in communicating to marketplace Shipstation also won't communicate with customers via email directly through Shipstation. Lastly, at the same time Shipstation no longer is receiving "Cancelled" status on orders from Wix when cancelled and refunded. Shipstation tells me "this is not a supported feature" although it's been working for a year. Thanks,

We find it quite prohibitive to use Shipstation for booking shipments without a pickup option. Creating the label and then having to externally order the pickup on our own carrier account dashboard is time consuming and leaves us open to human error, especially when we use different carriers for different SKUs. In addition, the only pickup services available for UK customers is for DHL & Fedex who are two of the most expensive. Please add Parcel Force and others as soon as possible 🙂

I just created a label that was supposed to go to an existing customer in Ottawa, ON. But when it printed out, the address on the label was changed from the Canadian destination to a postal facility at:500 E Fullerton AveCarol Stream, IL 60199 And, instead of a international tracking number that starts with "C" and ends with "US", the tracking number for this order begins with an "LX"  Can somebody explian this to me before I ship? Thanks!

So, both of my reps (UPS & FedEx) are showing me these new service levels and trying to get us to use them. UPS has the new Simple Rate program (to compete with FedEx's 2-Day One Rate program) FedEx has a new program for lightweight packages which has no minimum weight (sorry, I can't recall the program name for this one). Both of these could be very useful to us except they are not supported by Shipstation. Unlike other companies, I negotiate our rates with our carriers personally and I would like to take advantage of these potential game changers (especially right before the crazy holiday rush), but the issue I keep running into is that they are not available through Shipstation. Both reps claim they have reached out to Shipstation without success in trying to get these programs/service levels added to no avail. 

Hello.I made a ups account through Shipstation. I wonder if it is the best discount rate that I can get.  I heard that I can get the best UPS discount rate though Amazon.If it is, then I think to make new UPS account through Amazon, and will use the account in Shipstation. Is UPS discount though Shipstation and though Amazon same?   By the way, I know that we can contact to UPS rep to ask better discount rate if our volume is good enough.Are there any person here who get better rate than rate though Shipstation or Amazon?  Thank you.    

We are actively finding that FBA is not a good fulfillment center as they are about 4-6 months out on receiving in any shipments from vendors.  We are actively looking for a new solution to not only handle our FBA products but as well as our eCommerce (Shopify/Zipify) channels.  My question is: 1. Is anyone using a 3rd Party Logistics company to fulfill orders for both FBA and ECommerce channels?2. What company are you using?3. How many SKUs are they handling for you?

I've gotten back my first package that was in transit when the USPS shipping suspension to NZ went into effect.   Does anyone know how to receive a refund through ShipStation for the package?  I've voided the label, but does anyone ever know if they receive refunds for voided lables? 

Hope this is well received. There is a major bug, and I'm wondering how it's not impacting more people.  Maybe they're not noticing. I connected my UPS account to my shipstation.  I now have USPS and UPS in the first section, and a second UPS in the second section of carriers.  My second UPS account has negotiated rates, and net terms, so I accumulate a large balance and pay them every other week. The bug is whenever I'm trying to print a USPS label using shipstation, somehow it's seeing my UPS balance, and it's requiring me to pay stamps.com the balance that I owe UPS. Even worse?!  I had a $400 credit on my USPS account the day before I connected everything, so that is now trapped in this abyss, unable to be used or refunded. Please help 🙂

MyPost Business will not work in Shipstation with Australia Post credit accounts. IT will only work when each order is individually charged to a credit card. This means if you have 800 orders a month you will have 800 charges to your credit card rather than one entry to your Australia Post credit account that you can then pay. I get this is probably an australia post issue. BUT.... I can use MyPost business on the auspost website with my credit account. So I should be able to do same through shipstation. Currently we have to process orders through Australia Post and then copy/paste them to Shipstation so that all our shipping orders are in one place. When is Shipstation going to fix this issue.Geoff

I just noticed that the Global Express service from Parcelforce (contract account using ExpressLink) isn't available. This is an essential service, particularly since it the fastest international service available from Parcelforce. Since you already support Global Priority I feel like it should be relatively simple to add.

Suddenly starting from yesterday (Oct3rd,20021) I am seeing higher rates for USPS Priority. I am seeing the retail rates as opposed to the discount rates I have been getting till yesterday. Have USPS Priority Mail prices gone up or something changed in the settings when they upgraded the app?

Hey guys, we are looking to use the following shipping services offered by Purolator.  -Purolator express pack- Express envelope- Express box I can't find them anywhere in the carrier settings. Is there any way to add those services manualy? Thanks  

I am trying to use the Add Shipping Carrier feature in ShipStation to link my Stamps.com account. I enter all the information and get to the final screen, where I check Terms & Services agreement checkbox. However, the Finish Setup button does NOT become enabled. Need help ASAP! Any help is appreciated!

hey - anyone else have this problem? All of a sudden I can no longer ship first class and oly have priority options - even for domestic USA. I keep getting a red alert bar with this message when I try: "Only mail classes Priority Mail and Express Mail are allowed for this account." But I cannot see anywhere to undo this setting. help?

I've had a website built through Wordpress and Woocommerce.  I had connected shipstation successfully initally before the developer made the website.  Now shipstation will not connect to my store via woocommerce.  It says invalid authentication key.  I've tried to copy and paste the auth key that is shown in wordpress but it is not working.  I've deleted the plugin and reinstalled as well.  Any ideas? Thank You!

For the past week and a half, I've been purchasing UPS Surepost labels in Shipstation.  Since an hour ago I'm unable to make labels for UPS's SurePost service. I get the error message "Shipper's UPS Account is not enabled for the requested SurePost service." I've spoken to my UPS Account Manager and he tells me that everything is working on his end and it must be a Shipstation issue.  Can anyone offer a solution?

Hi there, I desperately need help with this frustrating issue! I’m trying to print a label from UPS but I get a red “Authentication fail” and I keep getting locked out. I need these packages shipped out by 5pm today. Thanks in advance for the help I truly do appreciate it!

Hey guys, we have an issue and hope someone has a quick fix because shipstation said that it can take 2 weeks and that they have escalated the issue. When we do a fedex label on shipstation, the tracking link they attach to our shopify and etsy order does not work. If this happened to someone and you know how to fix this please let us know. Thank you!

When creating a label Australia Post has the option to 'Send tracking notifications to this recipient (optional)' as a checkbox.Please integrate this feature into shipstation as it provides the option to:If selected, delivery notifications keep the recipient updated when the parcel is:Being prepared by Australia PostOnboard with the driver for deliveryHad an attempted deliveryDelivered

Can you please implement "schedule a pick-up" for NZ Post/Courier Post from within Shipstation. At this stage, we have to call them to arrange a pick-up. This feature works in eShip/Starshipit, so obviously it is possible.

Under Carriers & Fulfillment > Settings -> Update Payment, I keep getting the error:"An error has occurred. undefined" when trying to update my credit card. Anyone know why?

We have had about 200 boxes shipped out in early December still not make it first week of January. Most customers are being extremely patient but for those who's patience has run out we've reshipped with other carriers. Since USPS will allow loss claims after 15 days, we submit a claim the day we reship. Like clockwork, as soon as we file a claim the package that sat at a sort center for 20 days miraculously starts moving and the customer gets both boxes. Now we have to work with the customer to have them refuse the USPS package so we at least do not have to pay return shipping. The disaster here is that the loss claim is denied but they don't have the humanity to realize that they owe us the shipping cost since that is lost forever and they were 100% at fault for causing us to have to reship in the first place. We are losing a ton of money in both labor costs and actual shipping, not to mention floating inventory.

When I connect an ETSY store to shipstation, I get "You have no orders "Awaiting Shipment from the marketplace," and on the store setup page, the status displays an exclamation symbol, not a checkmark.

How many of you out there are running into non-stop issues since the recent implementation of API 4.0 for DHL eCommerce on ShipStation? Going back months, ShipStation did not implement this new API 4.0. Just recently (I believe on July 20th), 4.0 was switched over on my setup by ShipStation and there have been non-stop issues. 1. The rates being displayed ARE NOT my rates from DHL eCommerce. No matter what type of service I select, the rates that are returned are for another service type. For example, if I put in a 1 pound package using Service Type A, the rate that is returned is a 1 pound package using Service Type B. This appears to be a developmental issue and is currently being looked at by ShipStation. 2. The weight of the package, even though being put through as ounces on the ShipStation end, is converted to kilograms and then back again resulting in a HIGHER weighted rate than what should be displaying. So, aside from "1." above in which the incorrect service rate is

Hello,  Is it possible to add a 3rd party shipping account (specifically FedEx) to ShipStation? I have the requirement for one of my drop ship accounts to use their FedEx account and I can't seem to figure out how to do it via ShipStation.  Any assistance will be greatly appreciated.  Jim