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Intn'l Orders with special characters

  • Aug 8, 2024 2:34 PM UTC
  • 1 reply
  • 0 views

We've noticed that on international labels, specifically DHL, most special characters show up fine in SS but print out as gibberish on the label. 

1 reply

CaraAdmin
  • Community Manager
  • Aug 16, 2024 6:56 PM UTC

Hello @scarey!

 

Thank you for the post. I can understand why this would be a frustrating issue to run into. Unfortunately, I do not see that this has been logged as a current issue, so I suggest reaching out to support@shipstation to see if they can troubleshoot this for you. 

 

Happy shipping!

 

-Cara