instead of helping me opt out of the program, shipstation is giving me a hard time. i had emailed a request to opt out and i received several replies from “veronica” that made no sense.
1. she stated if the service is turned off in my dashboard, it means i’m not using the program. wrong. their own website even confirms this is wrong.
2. i reply stating she is wrong and she replies with a link to their website, that states we have to send an email to opt out. she obviously didn’t even read it for herself.
3. she states even if we select usps first class international, we will automatically receive a globalpost label. ugh!!!!!
4. i reply once again - i want to opt out. she again copies and pastes the link to their website.
i feel like i'm being held hostage at this point.
