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Magento2 USPS Tracking Info

  • Dec 7, 2024 6:18 PM UTC
  • 1 reply
  • 1 view
All the orders have the same error when selecting "Track Order" in Magento 2.
 
The tracking number is there. The carrier is there. But the tracking info only shows - error: Tracking information is currently not available. Please contact us for more information or email us at ...
 
Does anyone one know what may be Wrong? I contacted ShipStation and they said - ShipStation does import the tracking info back to Magento 2. The shipment update we send to the selling channel includes the tracking number, carrier, service, and carrier fee.
 
But they said this is a Magento 2 issue.
 

1 reply

CaraAdmin
  • CaraAdmin
  • Community Manager
  • Dec 12, 2024 9:58 PM UTC

Hello @nohart70!

 

Thank you for your post in the community! I see that you’ve already contacted support regarding ticket #7514857, and their guidance was spot on. After reviewing our Help Center article on Magento, it looks like status updates are sent to Magento, suggesting the issue may be originating on their end.

 

I recommend reaching out to Magento for further clarification and additional details about why this error is appearing. If there’s anything else we can assist with, please don’t hesitate to let us know!

 

We appreciate your patience while we looked into this!

 

-Cara

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