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Missing or invalid shipper name

  • Jul 20, 2022 3:52 PM UTC
  • 3 replies
  • 2 views

I have a UPS account with negotiated rates that I seem to have successfully added to my SHIPSTATION account.  The negotiated rates do show and everything looks fine until I select the option to print the label, I get the message that says:  "Missing or invalid shipper name"

 

I have not been able to get SHIPSTATION to respond to even one single e-mail or phone call.  The customer service for ShipStation has been deplorable.  Please advise.  I need help.  

 

Matt

 

 

    3 replies

    Moderator-Davis

    Hey there @BoonesOvertock, 

     

    Thanks for joining us here in the community! 

     

    When we see "Missing or invalid shipper name" when making a label via UPS, it means that we need to go to the Ship From Location in ShipStation and make sure that all fields have been filled in, including full name and company name. Without those filled in, we can continue to see this error message populate. 

     

    Just as a heads up, you will want to ensure those fields have been included for the returns side of that Ship From Locations window as well 🙂 

     

    I hope this helps! 

    From Moderator Davis, May the force be with you!

    My experience with Shipstation has been equally horrible.

     

    I have also received the "Missing or Invalid shipper name" warning.  I successfully resolved the issue for my account, by adding my company name to the "optional" company name field.   I recommend putting something in that field and trying again.

    Good luck, the service seems awful.

      Hi, Where is the optional company field?

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