More services being reduced and the costs going up!
How is ParcelGuard when it comes to actually getting paid for a claim? Any first hand experiences good and bad? Cheaper isn't always better when it comes to insurance.
More "Pay more get less" Shipstation discontinues Carrier Insurance?
I hope that this isn't the case. I really don't want to be forced into using ParcelGuard. If I cannot use USPS additional insurance when using USPS I'm going to have to seek an alternative to ShipStation, as that lack of functionality is puzzling. Why the change, ShipStation? Put it back!
This update is awful. I may have to discontinue using SS. This really seems like a step backward. I ship a lot of 3rd party and I don't really want to pay for the insurance. I always pas that cost along.
Tell me Ship Station, are you reducing costs while you are reducing services?
This would be a great time to start discussing ShipStation alternatives... again! Forced into using ParcelGuard? I can only think of one reason to force users into using their insurance... MORE $$$$$ for the a$$hats at Thoma Bravo.
I had an awful experience with ParcelGuard where it created a bug on my account and would keep charging me for labels whenever I would use ParcelGuard, but would not generate the files for me to print. It would just look like a label still needed to be created. ShipStation's recommended solution was to discontinue use of ParcelGuard because it was a known issue that was happening for customers. They would let me know when it was resolved and the bug was removed, but they didn't have an ETA. I needed insurance for my packages so I set up external insurance through UPS Capital, and it's been working great... but now I'm under contract with them and am unsure if this new update means I will have to completely re-operationalize how we process shipments. Not looking forward to this... hope I'm wrong!!
I spoke to a human finally and they indicate that one carrier insurance that shipstation provides is going away. If you are using your own account then you can continue to insure your packages as usual.
I don't know about all of you but it appears ShipStation may have rolled this policy back. When I create a label with UPS, I can now select carrier insurance as an option. There is an annoying notification that I can save money using Parcel Guard but at least I can use my carrier insurance again.
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