Shipstation is blocking the printing of Purolator labels. But, this is an error. Purolator intended to blacklist just a few postal codes from processing shipments, but ALL shipments have been blocked. This needs to be communicated to both Shipstation technical support and Purolator.
Purolator Shipments Blocked
Also experiencing this today for all Purolator packages. Hoping you're correct and they fix it soon!
Shipping with ChitChats to Canada today but I prefer not to since they use 3rd party couriers which are a bit shaky in the best of times and are likely overloaded with the strike.
Same boat. Printed Purolator labels earlier today for shipments going out. Was doing labels for the past hour getting this error. Chat was unable to help and said they are escalating. I had to use Chitchat's Canada service tonight, which I never have had to use. I am uncertain of the partners they use ie GTA GSM (who seems to be very low rated). Mainly use Chitchat for my US shipments, however.
Hope these all get delivered. Few orders I can't even use Chitchat's Canada service for (gives no options to ship) so unsure what to do with these ones. The UPS and Fedex rates are wild.
Please fix this Shipstation.
Same issue. I talked with live chat and they said they acknowledged the issue and is currently working with the purolator devs to fix. I hope this gets fixed soon.
One of my account only a couple shipments/ postal codes worked but almost all showed this error.
another account I have seems to be working fine. What gives?
Same issue.
We are currently unable to process shipments to the specified ZIP code(s) due to high shipment volumes in this area. As a result, Purolator has temporarily blacklisted these ZIP codes, as they are unable to accommodate the increased load. We apologize for the inconvenience and recommend selecting an alternate delivery option or ZIP code for your order.
Update to my last post. I tried a few newer orders that came in and it printed (both local Ontario postal codes.)
I went back to try the ones that got the blacklist error, and all still get that error. It is currently 2 Ontario, 2 Quebec, 1 BC and 1 Alberta. Not sure why these are still giving the error when other ones are printing now.
All Purolator label creating attempts have been blocked for us as well, from QC to BC, for regularly-serviced areas.
Only got one that failed yesterday, to now work:
Mississauga, ON L5C 2B7
These two which are new today also worked:
Toronto, ON M1C 2T1
Brampton, ON L6Y 4T9
These below do not work and give the zip code error:
Ontario - K8H 3M4
Guelph, ON - N1L 1R9
Waterloo, ON N2J 2N6
Oshawa, ON L1J 7S3
Calgary, AB T3K 1Y7
Port Carling, ON P0B 1J0
Mission, BC V2V 6M4
Saint-Laurent, QC H4T 1N3
Amherstburg, ON N9V 4C9
Pincourt, QC J7W 0H7
So far, no idea the rhyme or reason. Still have a boatload more I haven't tried that need to labels.
Same, nothing works. It doesn't matter where it is. A couple of random postal codes went through yesterday, but I'd say that 99% of everything else is just not working. They messed something up in the API and not sure what.
following this for updates
Also following for updates, had no issues yesterday and today unable to create any purolator labels
Going on 24 hours now for us. Nothing working, customer service is slow to respond and feels like not getting any real transparency on a major service provider on ShipStations platform.
Just another little hurdle for us Canadian small businesses. Strike the insolvent national postal service, slap on a Digital Service Tax passed onto us of course, slog through a convoluted GST Holiday, and sling our parcels around the country through broken/overloaded couriers. 🎄🎅
This problem only gives the remaining customer base that we have left to Amazon. This strike will have caused the end of small online businesses. Thanks to the unions and this problem which seems to be an intentional blockage. No return from shipstation, no update on the situation, nothing is going wel l😓
It doesn't look like this is a ShipStation issue, others are affect by this:
https://tnc.news/2024/12/05/ups-purolator-restricting-service-due-to-postal-strike/
An online shipping company says UPS and Purolator have told it to freeze orders with their transporters as the companies face high volumes due to the Canada Post strike.
An email from eShipper, a platform offering shipping solutions to vendors, to Quebec-based bakery Félix and Norton, which was shared with True North, informed the bakery that “due to the postal strike and peak season shipping volumes” causing backlogs and large volumes of shipping, Purolator and UPS have “requested” that shipping be paused for 48 hours.
“We have been notified by Purolator to temporarily disable all Purolator services on the eShipper platform for the next 48 hours. This now means both UPS & Purolator will be disabled on the platform for the next 48 hours due to an overload in their network, requiring time to clear the backlog,” the Thursday morning email from eShipper said.
It said that Purolator and all domestic UPS services would not process or move shipments for 48 hours starting Wednesday.
A previous email sent out Wednesday afternoon said that Purolator was implementing a daily limit of 1,500 shipments for the next 24 hours, but by Thursday, it became a complete halt for both companies.
“This is going to impact a lot of customers who rely on, you know, the top carriers in Canada to deliver their packages across the country,” Imtiaz Kermali, the VP of sales and marketing at eShipper told True North in an interview.
Disappointing that a news article comes out without Shipstation even giving us that same update first. They would have known this since Wednesday night then.
I still think something is weird as I am able to ship to Toronto, but not within my own city. I have been to the Purolator office and they are still taking packages so not sure what is happening until ShipStation can be bothered to provide some communication. As of right now, the CS I'm dealing with still doesn't know there is any issue and is not being very helpful.
check out this article in global news https://globalnews.ca/news/10904994/purolator-ups-pause-shipments-canada-post-strike/
Ya I think news is just travelling slower within ShipStation. CS just found out yesterday but don't know what is black listed and what isn't and how long it will be.
I spoke with Purolator hub down the street from me and the consensus is that they wouldn't be surprised if this lasted for a week or more. They need to remove the backlog before they take on any additional volume. Not sure if UPS is the same or not.
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