Purolator Shipments Blocked

I am based in Montreal and shipping all over Quebec (province) Since the bugg, I have been doing the labels manually in the purolator app. This works and there are no problems printing them from my purolator business account. The Purolator guy comes in everyday as anything is happening. The bugg is def on Shipstation side. 

I just received the blocked Purolator postal codes from a manager at ShipStation this evening. When I opened the excel spread sheet, it appears that every postal code in Canada is blocked. Purolator has obviously provided the list to ShipStation and ShipStation is using this list to block the creation of labels for Purolator.

On a side note, in a discussion with Purolator support today, they implied that the block or black list would be removed once they catch up with deliveries. They wouldn’t give me a ETA on when that might happen. If I was a betting man, this will take longer than we all would hope for.

From media reports, it doesn’t look promising that Canada Post and CUPW will reach a mutually agreeable contract any time soon.  Our alternatives for shipping are few, the costs are high and the shipping times are now very long.

Hello @RooJohnson!

Thank you for your post in the community! We sincerely apologize for any inconvenience caused by the current situation. As many of you are aware, starting Wednesday, December 4, Purolator will temporarily suspend accepting mail or packages for delivery to certain ZIP Codes in Canada due to the ongoing CUPW strike. Shipments already in transit may also be affected.

For a list of the impacted ZIP Codes, please don’t hesitate to contact our support team. We understand this is far from ideal, and we truly appreciate your patience and understanding during this time. I’ll touch base with my team tomorrow to check for any updates and will share them as soon as I have more information. 

We appreciate you all!

-Cara