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Royal Mail label issues

  • Oct 8, 2025 12:01 PM UTC
  • 5 replies
  • 18 views
tk1234

Two issues:

1. Currently we don’t have the ability to remove the MARKETPLACE SELLER wording from the Royal Mail labels.

This sounds like a small issue but it is huge writing and looks terrible and I've never seen it before.  Totally unnecessary and stops us from being able to use this potentially amazing service until resolved.  

2. When the label is downloaded for printing, some kind of receipt is in the same file so you have to deselect/delete the receipt page.  An unnecessary hassle but not the end of the world...

 

Thanks for any thoughts.  

 

    5 replies

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Oct 16, 2025 4:15 PM UTC

    Hello @tk1234!

    First, welcome to the Community! We’re so glad you’re here. This space is a wonderful place to find answers, share feedback, and suggest new product features—we hope you find it both helpful and inspiring!

    Regarding your question about Royal Mail, I checked in with our development team, and here’s the latest update:

    1)We inquired whether the Marketplace Seller designation could be removed, but Royal Mail confirmed it’s required to help them identify shipments within their network. Unfortunately, this means it cannot be removed at this time.

    2)If you’re referring to the Certificate of Posting, we are exploring the possibility of disabling this for Parcel Collect and Drop Off services. It will, however, remain for Bring My Label services.

    We don’t have an ETA yet, but we’ll be sure to share an update as soon as one becomes available.

    If you have any other questions, please feel free to reach out! 

    I will be sure to update the community when these are all completed!

    Happy Shipping!

    -Cara

     

    JoeUK
    • JoeUK
    • Employee
    • Dec 5, 2025 11:08 AM UTC

    That would be amazing, thank you.

    I also wanted to add a small suggestion while you’re reviewing the Certificate of Posting feature. Since ShipStation now offers collections at the same rate as drop-off, it would be really helpful if the Certificate of Posting didn’t automatically print for collection orders either.

    Click & Drop already allows you to opt out of printing them and instead save a digital version for both collections and drop-offs. Having the same option in ShipStation would save a lot of unnecessary printing and make the workflow much smoother.

    Thanks again for looking into this—it's genuinely appreciated.

    Niamh_
    • Niamh_
    • Employee
    • Feb 24, 2026 10:42 AM UTC

    Hello! Is there any update on the Certificate of Posting removal? We currently manually delete this for every order. We are growing quickly and would love to remove this step.  

    JoeUK
    • JoeUK
    • Employee
    • Feb 26, 2026 6:30 PM UTC

    I am wondering if you have an update @CaraAdmin?

    It’s wastes so many labels 

    admin96
    • admin96
    • Employee
    • Mar 24, 2026 10:18 AM UTC

    I am also looking for an option to stop printing the certificate of posting. page. It wastes a full sheet of expensive integrated label paper every time a label is printed.

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