Having just checked my recent bill, I was surprised to see new charges I was not aware of "shipment fees" for creating labels.
I was never informed about these new charges, was anybody else aware of this change?
This is going to near double the charge that was increased literally a months ago!
That compiled with the downtime over the past month is a kick in the teeth.
Hello @jk47,
Thanks for reaching out to us and for being a part of our community. If you are having troubles with billing the best way to get this resolved is to bring it to our support team directly. I see that you were able to reach out and that they are looking into this potential error.
-Erin: Your Friendly Neighborhood ShipStation Community Manager
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