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Shipper Number cannot be used ?!

  • Sep 11, 2023 7:29 PM UTC
  • 2 replies
  • 8 views

So aggravated! trying to use shipstation ups account and cannot get any labels. Was working fine last week. I have been on hold on the phone since 11 am, it is now 2:15 pm. I have started a ticket and got an email saying that help was on the way. still no progress. " shipper number cannot be used for this shipment" I need this fixed! I have packages to get out by 4 pm!!! 

    2 replies

    we spend thousands of dollars a week through shipstation. I should be able to get help....

    • andrew9
    • Sep 11, 2023 7:44 PM UTC

    Support has been largely absent lately. Google indicates that there could be an issue with your UPS account, you might actually get a response from their support team: "The error “the shippers shipper number cannot be used for this shipment” typically means the UPS account has been suspended."

    Though it could still be a Shipstation issue, there was a similar post a couple weeks ago: https://community.shipstation.com/t5/Carrier-Integrations/Unable-to-add-the-UPS-account-as-carrier/m-p/20680

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